Licensed Insurance Customer Service Representative Applicants without prior insurance experience will not be considered

Allstate Insurance Agency - Joe Schneider; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Training & development

Wellness resources

Job summary

Allstate Insurance Agency - Joe Schneider is hiring a Licensed Customer Service Representative in-office to support existing customers with policy questions, changes, billing concerns, and renewals. Prior P&C experience is required and the role focuses on accuracy and clear communication while following established procedures.

You will work with a supportive team, receive ongoing training, and have opportunities for advancement within the agency.

Qualifications

• Requires active Property and Casualty license.
• Previous insurance customer service experience required.
• Not an entry-level role; prior P&C agency or carrier experience preferred.
• Strong attention to detail and accuracy in processing policies and communications.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Assist customers by phone, email, text, and in person.
• Process policy changes accurately and promptly.
• Answer questions regarding coverage, billing, payments, renewals, and policy documents.
• Help customers navigate the claims process and connect them with resources.
• Review policies for accuracy and identify potential coverage gaps.
• Support customer retention by addressing concerns and providing solutions.
• Document all customer interactions and policy activity thoroughly.

Skills

Customer service experience

Attention to detail

Communication skills

Time management

Organizational skills

Education

Property and Casualty license

Tools

CRM systems

Job description

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Wellness resources

Licensed Insurance Customer Service Representative

This is an experienced insurance service position and is not an entry-level role. Prior Property & Casualty insurance agency or carrier experience is required. Applicants without prior P&C insurance experience will not be considered.

We are a high-performing Allstate agency that has served our community for 21 years. We are seeking a dependable, detail-oriented Licensed Customer Service Representative to join our in-office team.

This position focuses on helping existing customers with policy questions, coverage changes, billing concerns, claims guidance, renewals, and other service needs. The right candidate communicates clearly, follows through consistently, and understands that accuracy matters when customers are trusting us to protect what matters most to them.

You will be supported by an experienced team, established procedures, and ongoing training. We are looking for someone who takes ownership of their work, stays organized in a fast-paced environment, and can resolve customer needs professionally without constant supervision.

This is a full-time, in-office position.

Responsibilities

• Assist customers by phone, email, text, and in person
• Process policy changes accurately and promptly
• Answer questions regarding coverage, billing, payments, renewals, and policy documents
• Help customers navigate the claims process and connect them with the appropriate resources
• Review policies for accuracy and identify potential coverage gaps
• Support customer retention by addressing concerns and providing solutions
• Identify appropriate cross-selling opportunities based on customer needs
• Document all customer interactions and policy activity thoroughly
• Follow up on outstanding service requests to ensure completion
• Maintain compliance with agency procedures and insurance regulations
• Collaborate with the sales and service teams while taking ownership of assigned responsibilities

Requirements

• Active Property and Casualty insurance license required
• Previous insurance customer service experience required
• Prior Allstate agency experience strongly preferred
• Strong attention to detail and commitment to accuracy
• Excellent verbal and written communication skills
• Professional, patient, and confident when handling customer concerns
• Strong organization, follow-up, and time-management skills
• Comfortable working with multiple systems and managing competing priorities
• Dependable, accountable, coachable, and able to work independently
• Must be available to work in the office during standard business hours

We offer competitive base pay, performance-based incentives, paid training, and the opportunity to build a long-term career with an established and supportive agency.

Applicants who meet the initial qualifications will receive an assessment by email. Completion of the assessment is required to continue in the hiring process.

Good Work. Good Life. Good Hands

Everything we do is centered on helping customers protect themselves from life’s uncertainties. We believe exceptional service means listening carefully, communicating clearly, following through, and treating every customer’s situation with the attention it deserves.

This position is with an Allstate Exclusive Agent who is an independent contractor. It is not an employment opportunity directly with Allstate Insurance Company.