Property Adjuster I

Erie Insurance; Richmond (VA); Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that values its employees and offers a diverse and inclusive work environment. This remote position focuses on property claims handling, where you'll exercise independent judgment and work closely with policyholders. You'll be responsible for investigating claims, evaluating coverage, and ensuring timely resolutions. With exceptional benefits including a pension plan, 401(k) matching, and career development opportunities, this role not only provides a chance to grow professionally but also allows you to make a meaningful impact in the community. If you thrive in a dynamic environment and are passionate about customer service, this opportunity is for you.

Benefits

Premier health benefits

401(k) with up to 4% match

Pension plan

Paid time off

Tuition reimbursement

Company-paid life insurance

Short- and long-term disability insurance

Paid volunteer hours

Adoption assistance

Fertility coverage

Qualifications

• High School Diploma or GED with claims handling experience or a Bachelor's Degree required.
• Willingness to pursue Technical Learning Center Training and maintain licenses.

Responsibilities

• Contact policyholders and conduct investigations for property claims.
• Handle claims, set reserves, and evaluate coverage and total value.
• Document claim files and participate in catastrophe duty as needed.

Skills

Claims Handling

Customer Focus

Time Management

Organizational Skills

Decision Making

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Technical Learning Center Training

Job description

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Exercises independent discretion or judgment in handling property claims within designated level of authority. Also responsible for servicing assigned territory and may handle litigated claims.

• This is a remote, work from home position in Virginia.
• The selected candidate will ideally live in Richmond, VA Metro, preferably Chesterfield County and/or surrounding areas.
• The hiring manager will also consider candidates for Property Adjuster II. Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications.
• A company car and equipment to work from home will be provided.
• Good time management and organization skills preferred.
• Ability to drive/travel regularly within the assigned territory.

Duties and Responsibilities

• Contacts Policyholders regarding property claims within level of authority. Conducts investigations, interviews insureds and witnesses, inspects damage and prepares estimates. Evaluates and makes recommendations regarding coverage of claims.
• Handles property claims within designated authority. Sets and maintains adequate reserves. Obtains and reviews reports, statements, records and related materials as required. Evaluates information to determine coverage and total value of claim. Determines payments and issues checks or declines payment as required.
• Documents claim files and submits final report to file for closure.
• Identifies subrogation situations and initiates appropriate action.
• Services assigned territory and brings assigned claims to conclusion.
• Interacts with Agents and district sales managers on matters of mutual concern.
• Handles property claims involving damages or coverage. May handle litigated claims, including negotiating with plaintiff attorney, or coordinates litigation with defense counsel as required.
• Develops and applies a working knowledge of estimating practices and procedures relating to the adjustment of property claims.
• Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation.
• Successfully completes Technical Learning Center Training within one year of hire date.
• Participates on Catastrophe Team when required.

Capabilities

• Values Diversity
• Nimble Learning
• Self-Development
• Customer Focus
• Information Management Skills
• Job-Specific Knowledge
• Ensures Accountability
• Decision Quality

Qualifications

Minimum Educational and Experience Requirements

• High School Diploma or GED and two years of claims handling experience, or equivalent required; or
• High School Diploma or GED and successful completion of ERIE sponsored formal education; or
• Bachelor’s Degree required.

Additional Experience

• Incumbent must live in territory assigned unless a change is approved by the company.
• Position requires incumbent to serve on catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Designations and/or Licenses

• Willingness to pursue and complete Technical Learning Center Training required.
• Successful completion of AIC 33 and AIC 35 preferred.
• Willingness to obtain and maintain any required licenses.
• Valid driver’s license and good driving record required.

Physical Requirements

• Use of Personal Protective Equipment (PPE) is required for this role.
• Ability to move over 50 lbs using lifting aide equipment; Often (20-50%)
• Climbing/accessing heights; Rarely
• Driving; Frequent (50-80%)
• Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
• Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)