Promotions & Guest Experience Coordinator

Jacobs Entertainment, Inc.; Reno (NV); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Tuition Reimbursement

7 paid Holidays

80 hours of Vacation after 1 year

Medical, dental, vision and FSA plans

Employee Assistance Program

Company paid Life Insurance and AD&D

Matching 401K after 90 days

Employee Meal Discounts

Ongoing learning and development

Advancement from within

Job summary

Jacobs Entertainment, Inc. (JEI) is seeking a Promotions Assistant for The J Resort in Reno, NV. This role supports on-floor promotions, builds goodwill with guests, and assists Hosts with premium players, including hotel check-in/out and event bookings.

Strong communication and public speaking skills are essential, with familiarity in slot tracking and promotional software. Requires high school diploma and US work eligibility; gaming experience is a plus.

Qualifications

• Must have strong communication and public speaking skills, including proficiency in using a microphone to make overhead promotional announcements.
• Ability to understand navigate slot tracking, promotional, and slot tournament software.
• Working knowledge of Microsoft Outlook and Word.
• Anti-Money Laundering Compliance required.
• High School Diploma or Equivalent Work Experience required.
• Gaming experience preferred.
• Identification that establishes identity and right to work in the United States.

Responsibilities

• Assist in execution of on-floor promotions and events.
• Establish relationships and create goodwill with guests.
• When promotional assistance is not needed, assist Hosts with Premium players including hotel check-in/out, promotional invites and event bookings.
• When on the casino floor, increase Club Card utilization by signing up new guests and reminding existing guests to use their cards.

Skills

Strong communication

Public speaking

Guest relations

Microphone operation

Education

High School Diploma or Equivalent

Tools

Slot tracking software

Promotional software

Microsoft Outlook

Microsoft Word

Job description

Jacobs Entertainment, Inc. (JEI) is seeking a Promotions Assistant for The J Resort in Reno, NV. This role supports on-floor promotions, builds goodwill with guests, and assists Hosts with premium players, including hotel check-in/out and event bookings.

Strong communication and public speaking skills are essential, with familiarity in slot tracking and promotional software. Requires high school diploma and US work eligibility; gaming experience is a plus.