Promotions & Guest Experience Coordinator

Churchill Downs; Owensboro (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Churchill Downs Incorporated’s Owensboro Racing & Gaming is seeking a Promotions Coordinator to lead high-energy gaming promotions and guest experiences. You’ll host drawings, engage VIPs, train in player development, and ensure responsible gaming standards on a fast-paced casino floor.

You will collaborate with marketing leadership to plan events, manage Players Club enrollments, and deliver outstanding guest service while maintaining compliance with policies.

Qualifications

• High school diploma or GED required.
• Previous guest service experience in hospitality, gaming, or a related field preferred.
• Experience using Microsoft Office applications.
• Must be detail‑oriented, professional, and possess strong time management skills.

Responsibilities

• Be a face of the fun by delivering exceptional, high-energy guest service that supports player development and builds loyalty.
• Create genuine connections with guests by learning their names and preferences, engaging in personal yet professional interactions, and welcoming them with enthusiasm, eye contact, and a smile.
• Energize the gaming floor by identifying opportunities to increase play, enhance guest experiences, and resolve concerns through effective service recovery.
• Utilize promotional kiosks and software to drive engagement and support exciting promotions.
• Actively promote the Players Club program by encouraging new enrollments and keeping members excited and engaged.
• Champion responsible gaming initiatives while ensuring guests enjoy a safe and entertaining experience.
• Collaborate with Marketing leaders to plan and execute creative gaming promotions and events.
• Prepare, execute, and maintain gaming promotions and Players Club continuity giveaways that keep guests coming back.
• Host, announce, and present promotional drawings and events with showmanship.
• Maintain strong knowledge of all HHR machines to confidently assist guests with gameplay questions.
• Serve as a VIP host for high-value guests, delivering personalized service that makes them feel like a winner.
• Thrive in a fast-paced environment by managing time efficiently and prioritizing multiple promotions and tasks.
• Maintain reliable and punctual attendance, including evenings, weekends, holidays, and special events.
• Foster positive relationships with team members across departments.
• Develop knowledge of property amenities, promotions, and events to guide and excite guests.
• Perform additional duties as assigned.

Skills

Guest service

Rapport building

Communication

Organizational skills

Teamwork

Problem solving

Fast-paced environment

Math skills

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Churchill Downs Incorporated’s Owensboro Racing & Gaming is seeking a Promotions Coordinator to lead high-energy gaming promotions and guest experiences. You’ll host drawings, engage VIPs, train in player development, and ensure responsible gaming standards on a fast-paced casino floor.

You will collaborate with marketing leadership to plan events, manage Players Club enrollments, and deliver outstanding guest service while maintaining compliance with policies.