Promotions & Guest Experience Coordinator

Lakeside Hotel Casino; Osceola (IA); On-site; USD 38,000 - 48,000; Full time

Job summary

Lakeside Hotel Casino in Osceola, IA is seeking a Marketing Assistant to support promotional and VIP events. You will coordinate gift giveaways, manage inventories, and help craft engaging guest experiences under the direction of the Director of Marketing.

Ideal candidates have a high school diploma, strong communication skills, and a customer‑service orientation. This role involves flexible hours, evenings and weekends to support events, with room for growth in our casino marketing team.

Qualifications

• High school diploma or equivalent required; marketing-related education is a plus.
• Customer service or promotions experience preferred in hospitality or gaming.
• Must be able to obtain Iowa Racing and Gaming Commission license.

Responsibilities

• Coordinate and implement promotional events and activities including gifts and drawings.
• Distribute promotional gifts to guests professionally and courteously.
• Maintain accurate records of promotional inventory and stock levels.
• Assist with setup/teardown of promotional displays and materials.
• Interact with guests to explain rules and enhance the experience.
• Support player parties and other events in collaboration with the marketing team.
• Ensure compliance with gaming regulations and company policies.
• Gather guest feedback to improve offerings and satisfaction.

Skills

English communication

Interpersonal skills

Organizational skills

Microsoft Office

Flexible hours

Guest service orientation

Education

High school diploma or equivalent

Marketing education a plus

Tools

Microsoft Office

Job description

Lakeside Hotel Casino in Osceola, IA is seeking a Marketing Assistant to support promotional and VIP events. You will coordinate gift giveaways, manage inventories, and help craft engaging guest experiences under the direction of the Director of Marketing.

Ideal candidates have a high school diploma, strong communication skills, and a customer‑service orientation. This role involves flexible hours, evenings and weekends to support events, with room for growth in our casino marketing team.