Marketing Assistant

Lakeside Hotel Casino; Osceola (IA); On-site; USD 38,000 - 48,000; Full time

Job summary

Lakeside Hotel Casino in Osceola, IA is seeking a Marketing Assistant to support promotional and VIP events. You will coordinate gift giveaways, manage inventories, and help craft engaging guest experiences under the direction of the Director of Marketing.

Ideal candidates have a high school diploma, strong communication skills, and a customer‑service orientation. This role involves flexible hours, evenings and weekends to support events, with room for growth in our casino marketing team.

Qualifications

• High school diploma or equivalent required; marketing-related education is a plus.
• Customer service or promotions experience preferred in hospitality or gaming.
• Must be able to obtain Iowa Racing and Gaming Commission license.

Responsibilities

• Coordinate and implement promotional events and activities including gifts and drawings.
• Distribute promotional gifts to guests professionally and courteously.
• Maintain accurate records of promotional inventory and stock levels.
• Assist with setup/teardown of promotional displays and materials.
• Interact with guests to explain rules and enhance the experience.
• Support player parties and other events in collaboration with the marketing team.
• Ensure compliance with gaming regulations and company policies.
• Gather guest feedback to improve offerings and satisfaction.

Skills

English communication

Interpersonal skills

Organizational skills

Microsoft Office

Flexible hours

Guest service orientation

Education

High school diploma or equivalent

Marketing education a plus

Tools

Microsoft Office

Job description

Summary:

At the direction of the Director of Marketing the Marketing Assistant assists in coordinating and executing promotional and VIP events and activities for our guests. The primary focus is managing and distributing promotional gifts, ensuring our patrons feel valued and appreciated. This role requires excellent organizational skills, a friendly demeanor, and a passion for delivering outstanding customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES –Other duties may be assigned:

• Coordinate and implement promotional events and activities, including gift giveaways, drawings, and special events.
• Distribute promotional gifts to guests professionally and courteously.
• Maintain accurate records of promotional inventory and manage stock levels.
• Assist in setting up and tearing down promotional event displays and materials.
• Interact with guests to explain promotional rules, answer questions, and enhance their overall experience.
• Assist with player parties, and other events.
• Collaborate with the marketing team to develop and execute creative promotional strategies.
• Ensure compliance with all gaming regulations and company policies during promotional activities.
• Gather feedback from guests to continually improve promotional offerings and guest satisfaction.
• Maintain and understand compliance with federal, state local regulations.
• Enforce all policies and procedures.
• Perform all job functions in a safe and responsible manner.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

All Employees must be knowledgeable of all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent; additional education in marketing or a related field is a plus.

• Previous experience in a customer service or promotions role, preferably in the hospitality or gaming industry.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must be able to obtain and maintain an Iowa Racing and Gaming Commission License.

SKILLS AND ABILITIES:

• Must be able to effectively communicate in English in all manners.

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Must have Microsoft Office experience.

• Ability to work flexible hours, including evenings, weekends, and holidays.
• Positive attitude and a passion for creating memorable guest experiences.
• Ability to stand for extended periods and lift varying weights as needed.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.