Guest Experience Promotions Coordinator

Affinity Gaming, LLC.; Osceola, Northern (IA, KY); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Affinity Gaming, LLC. in Osceola, IA, seeks a Marketing Assistant to coordinate promotional and VIP events, distribute gifts, and help create memorable guest experiences.

The role requires strong organization and excellent customer service, with flexibility for evenings, weekends, and holidays. You will maintain inventory, assist with setup and ensure compliance with gaming regulations.

Qualifications

• High school diploma or equivalent; marketing-related education is a plus.
• Experience in a customer service or promotions role, preferably in hospitality or gaming.

Responsibilities

• Coordinate and implement promotional events and activities, including giveaways, drawings, and special events.
• Distribute promotional gifts to guests professionally and courteously.
• Maintain accurate records of promotional inventory and manage stock levels.
• Assist in setting up and tearing down promotional displays and materials.
• Interact with guests to explain rules, answer questions, and enhance their experience.
• Assist with player parties and other events.
• Collaborate with marketing to develop and execute promotional strategies.
• Ensure compliance with gaming regulations and company policies during activities.
• Gather guest feedback to improve offerings and satisfaction.

Skills

Customer service

Communication

Organizational skills

Guest experience

Education

High school diploma

Tools

Microsoft Office

Job description

Affinity Gaming, LLC. in Osceola, IA, seeks a Marketing Assistant to coordinate promotional and VIP events, distribute gifts, and help create memorable guest experiences.

The role requires strong organization and excellent customer service, with flexibility for evenings, weekends, and holidays. You will maintain inventory, assist with setup and ensure compliance with gaming regulations.