Project Support Specialist - HCM & Client Experience

isolved; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading HCM technology provider in Charlotte, NC is seeking a Project Support Specialist to enhance customer satisfaction by managing projects related to HCM products. The ideal candidate will have 3-6 years in a related role, with strong project management skills and a focus on customer service. You'll collaborate across teams, lead client meetings, and troubleshoot various issues. This role supports independent and collaborative work in a dynamic environment, promoting an exceptional employee experience.

Qualifications

• 3-6 years of experience in a related role.
• 2-4 years in Customer Service/Support.
• Proven success in project management and customer-facing roles.

Responsibilities

• Manage and fulfill project-related requests within the isolved HCM system.
• Respond to assigned cases within defined SLAs.
• Identify upsell opportunities and collaborate across teams.

Skills

Project management

Customer Service

Communication skills

Problem-solving

Tools

isolved People Cloud

Job description

A leading HCM technology provider in Charlotte, NC is seeking a Project Support Specialist to enhance customer satisfaction by managing projects related to HCM products. The ideal candidate will have 3-6 years in a related role, with strong project management skills and a focus on customer service. You'll collaborate across teams, lead client meetings, and troubleshoot various issues. This role supports independent and collaborative work in a dynamic environment, promoting an exceptional employee experience.