Project Support Officer

XPS Group; United States; Remote; USD 46,000 - 63,000; Full time

Benefits offered by this job

Competitive salary

Annual discretionary bonus

25 days holiday (buy/sell)

Pension matching

Healthcare plans

Life assurance

Retailer discounts

Flexible benefits scheme

Employee assistance

Digital GP service

Volunteer days

Referral bonuses

Job summary

XPS Group is recruiting for a role within the Development and Delivery team of XPS IT. The role supports workload planning, documentation, and governance across pension administration software services for clients.

You will coordinate BAU and project activities, produce reports, and facilitate meetings with stakeholders of all levels. The ideal candidate will be proactive, highly organized, and able to work from home where appropriate, with strong communication and problem-solving skills.

Qualifications

• Experience coordinating workloads and maintaining team plans and risk logs.
• Ability to document actions and follow up with internal and external parties.
• Strong meeting facilitation and minute-taking skills.
• Experience managing small change and projects.

Responsibilities

• Support the team in planning and coordinating workloads, BAU and projects.
• Document actions and follow up with stakeholders.
• Facilitate meetings and maintain minutes and agendas.
• Manage small change and implementation projects.
• Produce management reporting for the application portfolio.
• Coordinate audit responses and related activities.
• Manage tickets within ServiceNow.

Skills

Planning workloads

Documentation

Meeting facilitation

Change management

Reporting

Stakeholder communication

Independent work

Multitasking

Organisational skills

Problem solving

Tools

ServiceNow

Microsoft Office 365

Job description

For applicants this role can be remote in the UK or hybrid. Please note that eligibility for Non-Police Personnel Vetting (NPPV) Level 2 and Level 3 clearance requires applicants to have been continuously be resident in the UK for a minimum of three years. About XPS Group: XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive. About the Role: This role sits within the Development and Delivery team (part of XPS IT); a centralised technical team that specialises in the management and maintenance of the core software packages used to deliver pension administration services to XPS Administration customers and clients. The team is located across the XPS Administration national offices.

• Supporting Team in planning & co-ordinating workloads; including regular BAU activities, project activities including setting-up and maintaining team documentation e.g. Plans, Status Reports, Risk and Issue Logs.
• Documenting/following up actions with internal and external parties,
• Facilitating meetings, agendas and meeting minutes.
• Managing small change and implementation projects.
• Producing management reporting across the administration application portfolio.
• Co-ordinating responses for audits, etc
• Management of tickets within ServiceNow
• Process Improvements, Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.
  Must have the right to work in the UK with no restrictions.
• Experience using Microsoft Office 365.
• Excellent organisational and planning skills.
• Be proactive, with the ability to multi-task and respond to changing priorities.
• Excellent interpersonal skills with the ability to communicate effectively to stakeholders of all seniority levels, from a range of diverse backgrounds and via a range of methods; including telephone, Instant Message, Video Conference and written communications.
• Experience of being accountable, with the ability to work independently and where necessary, from home (without a team physically located around you).
• Enthusiastic, positive, and flexible approach to work with willingness to learn.
• Ability to create and manage documentation, paying attention to detail.
• Able to work as part of a multi-disciplined team.
• Good problem-solving skills.
• Strong belief in adhering to deadlines and quality service.
• Able to recognise the need for a customer focused approach to delivery both in terms of quality and exceeding customer expectations.

Desirable:

• Experience of working with pension administration
• Previous experience in project-based work is desirable.
• ITSM/ITIL knowledge
• Previous experience with ServiceNow
  Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.