Pension Administrator

Sopra Steria Limited; United States; Hybrid; USD 50,000 - 70,000; Full time

Job summary

Sopra Steria Limited is seeking a Pensions Administrator to join our experienced team, supporting our client to deliver excellent service to Scheme Members. You will be part of a supportive environment with leaders guiding your development and opportunities to pursue professional qualifications.

We offer hybrid working, typically up to two days per week in the office, and welcome strong candidates from near our Newcastle or Newport (Wales) Centres of Excellence.

Qualifications

• Ability to delight customers with great service.
• High degree of accuracy and attention to detail.
• Good numerical skills.
• Able to work in a team.
• Ability to maintain confidentiality and exercise discretion.
• Able to prioritise multiple tasks and meet deadlines.
• Fantastic organisational skills and the ability to work independently.
• Be flexible, honest and respectful.

Responsibilities

• Producing and checking calculations of member's benefits using automated calculation routines.
• Preparing and checking standard explanatory letters.
• Resolve pension related queries for our customer by phone, live chat and email working with other teams in a timely manner - delighting our customer, escalating complex cases or complaints to a senior administrator or SME as appropriate.
• Ensuring the accuracy of our pension administration records, currently based on the Compendia administration system.
• Manage pension contribution adjustments including agreeing and administering recovery plans.
• To collate, analyse data and prepare reports that are presented to senior team members.
• Working with the payroll team and Client's reward team as required.

Skills

Customer service

Attention to detail

Numerical skills

Teamwork

Discretion

Time management

Organizational skills

Flexibility

Tools

Microsoft Excel

Microsoft Word

Job description

As a Pensions Administrator, you will be joining an experienced and dedicated team who are focused on supporting our client to provide the best possible experience to all their Scheme Members. If you are a highly motivated individual with passion and desire to contribute to the positive reputation of our business, we would love to hear from you! We are looking for individuals interested in developing a career in pensions, who are willing to learn and grow. You will be supported by the Team Leaders and Managers from day one, becoming an integral member of the team and encouraged to develop your skills and knowledge, including our support for taking professional qualifications if you wish. We put the wellbeing of our people at the heart of what we do, and therefore flexibility of work key for us. We offer hybrid working, typically up to two days per week in the office. Ideally, candidates will be based near our Newcastle or Newport (Wales) Centres of Excellence, though we're open to considering strong candidates from other locations on a one-day-per-month office basis at these locations.

What you will be doing:

• Producing and checking calculations of member's benefits using automated calculation routines.
• Preparing and checking standard explanatory letters.
• Resolve pension related queries for our customer by phone, live chat and email working with other teams in a timely manner - delighting our customer, escalating complex cases or complaints to a senior administrator or SME as appropriate.
• Ensuring the accuracy of our pension administration records, currently based on the Compendia administration system.
• Manage pension contribution adjustments including agreeing and administering recovery plans.
• To collate, analyse data and prepare reports that are presented to senior team members.
• Working with the payroll team and Client's reward team as required.

Required skills and qualities

• Ability to delight customers with great service.
• High degree of accuracy and attention to detail.
• Good numerical skills.
• Able to work in a team.
• Ability to maintain confidentiality and exercise discretion.
• Able to prioritise multiple tasks and meet deadlines.
• Fantastic organisational skills and the ability to work independently.
• Be flexible, honest and respectful.

Nice to have

• Knowledge of Police Pension Schemes/Civil Service Pension Schemes or other public sector defined benefit schemes.
• Payroll or Pension administration experience.
• Experience of analysing and interpreting complex data.
• Strong skills in Microsoft applications such as Excel and Word.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about our company? We're a leading provider in the UK of re-imagined Business Support Services powered by next generation technology. We combine the full power of Sopra Steria's Insight, Technology and Transformation capabilities to deliver positive, meaningful and long-lasting outcomes for our clients. We're the partner of choice for organisations who are looking to tackle the most complex problems with new solutions. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation.