Project Support 3 4P/314

4P Consulting Inc.; Atlanta (GA); On-site; USD 75,000 - 100,000; Full time

Job summary

A leading consulting firm seeks a Senior Project Support Specialist in Atlanta, GA, to drive operational efficiency in utility-based projects. The ideal candidate will have over 10 years of experience in project support, and proficiency in MS Project and Jira. Key responsibilities include risk management, customer escalation handling, and ensuring compliance with regulatory standards.

Qualifications

• 10+ years in project support, coordination, or stakeholder engagement roles.
• Proficiency in Microsoft Project, Jira, Excel, and other project management tools.
• Understanding of regulatory frameworks in the utility sector is a plus.

Responsibilities

• Maintain and manage comprehensive project documentation including schedules and reports.
• Identify potential project risks and recommend mitigation strategies.
• Own and resolve high-priority customer escalations across multiple channels.

Skills

Organizational skills

Communication skills

Attention to detail

Stakeholder engagement

Education

Bachelor’s degree in Business Administration, Project Management, or related field

Tools

Microsoft Project

Jira

Excel

Job description

Senior Project Support Specialist

Location: Atlanta, GA
Contract- 1 Year

Client- Southern Company

Position Summary:

The Senior Project Support Specialist is a seasoned professional responsible for driving the operational efficiency and success of project execution across cross-functional teams. With over a decade of experience, this individual plays a critical role in supporting utility-based projects, regulatory compliance efforts, and high-stakes customer resolution initiatives. This position requires a blend of project coordination, risk management, quality assurance, and regulatory knowledge—essential for ensuring smooth project lifecycles and exceptional customer service outcomes in a high-volume environment.

Key Responsibilities:

Project Coordination & Documentation

• Maintain and manage comprehensive project documentation including schedules, action items, meeting minutes, and progress reports.

• Coordinate and track meetings, deadlines, and interdepartmental tasks to ensure timely project delivery.

Risk & Resource Management

• Identify potential project risks, assess their impact, and recommend mitigation strategies in collaboration with the Project Manager.

• Support resource allocation across projects and help resolve resource conflicts in fast-paced environments.

Customer Escalation Management

• Own and resolve high-priority customer escalations (both residential and commercial) across all SouthStar markets via multiple communication channels.

• Manage formal complaint processes, conduct root cause analyses, and implement process improvements to reduce repeat issues.

Communication & Stakeholder Engagement

• Facilitate clear communication between internal teams, stakeholders, and external partners.

• Provide timely updates on project status, risks, and deliverables to ensure alignment across all parties.

Regulatory & Quality Compliance

• Ensure project deliverables meet company, industry, and regulatory standards.

• Maintain compliance with applicable federal, state, and local regulations and support audits or reviews.

Budget & Financial Tracking

• Monitor project budgets, track expenses, and support financial reporting to maintain budget integrity.

Cross-Functional Support

• Serve as a departmental liaison and backup across other functions as needed.

• Support escalation analytics, KPI tracking, and reporting to leadership.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Project Management, or a related field.

• Experience: 10+ years in project support, coordination, or stakeholder engagement roles—preferably in the utility or energy sector.

• Tools: Proficiency in Microsoft Project, Jira, Excel, and other PM tools.

• Skills:

  • Exceptional organizational and communication skills

  • Strong attention to detail and ability to manage multiple competing priorities

  • Expertise in stakeholder engagement and escalation management

  • Understanding of regulatory frameworks in the utility sector is a plus