Project Supervisor – Assistant Library officer

WSH Experts Pte Ltd; Town of Islip (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading company is seeking a Project Supervisor – Assistant Library Officer to oversee staff performance, conduct training, and maintain high standards of professionalism and customer service. The role involves monitoring staff, conducting onboarding, and ensuring seamless operations across library branches.

Qualifications

• Experience in overseeing staff performance and conducting training.
• Ability to maintain high standards of professionalism.

Responsibilities

• Monitor and evaluate staff performance regularly.
• Conduct onboarding sessions for new employees.
• Ensure staff uphold high professionalism and customer service.

Skills

Coaching

Performance Monitoring

Customer Service

Job description

Project Supervisor – Assistant Library Officer

The role involves overseeing the performance of Assistant Library Officers, providing coaching, conducting onboarding, and maintaining high standards of professionalism and customer service.

Responsibilities include:

1. Performance Monitoring: Observe and evaluate staff performance regularly, identify underperformance, and implement coaching and retraining.
2. Training: Conduct onboarding sessions for new employees to familiarize them with duties, systems, and service standards.
3. Standards Maintenance: Ensure staff uphold high professionalism, customer service, and operational standards.

Manpower Planning & Support:

1. Maintain a standby pool of trained staff for seamless operations during absences.
2. Coordinate staff deployment to ensure coverage across all library branches.

Reporting & Documentation:

1. Submit monthly attendance and performance reports accurately and on time.
2. Verify billing, ensure accuracy of work hours and services, and submit billing reports for processing.

Client Relationship & Communication:

1. Participate in monthly meetings with NLB to review performance and address operational issues.
2. Serve as the main contact between WSH Experts and NLB regarding Assistant Library Officers.

Working Hours: Monday to Friday, 08:00 AM to 1:30 PM.