Customer Advocate

hosted·ai; San Jose (CA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in AI infrastructure is seeking a Customer Advocate to guide clients from demo to production. This role focuses on customer success without sales pressure, requiring strong communication skills and a proactive approach to problem-solving. You'll work closely with technical teams and ensure clients receive the support they need. If you're excited about reshaping AI infrastructure, this opportunity is for you.

Qualifications

• Experience in onboarding, success, or technical implementation roles.
• Ability to communicate clearly, openly, and without fluff.

Responsibilities

• Own the journey from demo to production launch.
• Guide onboarding, configuration, and early usage.
• Build real trust with customers through transparency and consistency.

Skills

Communication

Problem Solving

Job description

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Direct message the job poster from hosted·ai

CEO at hosted.AI | NEOcloud in a box | Building in Public :)

At hosted·ai, our customers are service providers building their own GPU clouds. Your job is to get them from the first demo, through POC, to full production - and to make sure they always know someone’s in their corner.

As Customer Advocate, you’ll guide each new customer through onboarding and rollout. From first call to go-live, you’ll coordinate across teams, clear roadblocks, and keep everything on track.

You’re also the customer’s safety net - if something’s stuck, they come to you. And when they do, you’ll have direct access to whoever you need inside the company to get it sorted - from engineering to c-level execs.

You work for the customer, full stop. Your job is to earn their trust, protect their time, and make hosted·ai deliver on its promise.

This is not a sales role. You won’t be chasing upsells or quotas.

We build in public, and so will you. That means sharing your experience openly - what worked, what didn’t, and what we learned. You’ll help customers succeed, and help us become better at helping them.

You can be located anywhere - but perfect written and spoken English is a must. You’ll be communicating with technical teams, senior execs, and partners all over the world.

What you’ll do:

• Own the journey from demo to production launch
• Guide onboarding, configuration, and early usage
• Step in if support isn’t landing it - you’re the escalation path
• Escalate across the company as needed - no silos, no gatekeeping
• Build real trust with customers through transparency and consistency
• Share field insights and lessons learned as part of our build-in-public ethos
• Be the internal voice of the customer, not a proxy for sales

You’ll thrive if you:

• Have experience in onboarding, success, or technical implementation roles
• Communicate clearly, openly, and without fluff
• Care more about doing the right thing than hitting a number
• Spot problems before they flare up - and handle them calmly when they do
• Are comfortable sharing wins and fails in public
• Take ownership like a founder, not a function

We’re not just building software. We’re helping reshape who gets to build and run AI infrastructure - and how they do it.

If that sounds exciting, email us at [e-mail] with a short intro and a link to your profile or CV. Or feel free to go through LinkedIN process. No need for a formal cover letter.

No recruiters/agencies please, none at all.

We’d love to meet you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Software Development

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