Project Success & Operations Coordinator

Northwest Playground Equipment; Issaquah (WA); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid Sick Leave

On-the-job training

401k with 4% employer matching

Business casual work attire

Office snacks

Job summary

Northwest Playground Equipment, Inc. is seeking a Project Success Coordinator to support designated projects across territories, ensuring timely quotes, orders, and top‑tier customer satisfaction.

You will use Salesforce and MS Office in a fast‑paced, collaborative team, coordinating with Sales, Logistics, and Accounting to deliver accurate quotes, orders, and documentation while building strong customer relationships.

Qualifications

• Proficiency in MS Office applications.
• Ability to work with urgency in a dynamic, growing organization.
• Excellent communication, interpersonal, and customer service skills.
• Able to work independently, handle multiple tasks, and prioritize.
• Willingness to partner and solve problems cross‑departmentally.
• Salesforce or exposure to CRM or document management systems is a plus.

Responsibilities

• Quoting: Creating quotes for customers using Salesforce and gathering required project details.
• Order placement: Convert quotes to sales orders with accurate data and logistics notes.
• Customer and vendor communication: Maintain effective communication regarding quotes and orders.
• Phone management and customer/sales support: Provide timely customer support via phone, web meetings, or other channels.
• Assist other departments: Support Logistics and Accounting as needed.
• Database management: Use Salesforce to organize accounts, contacts, opportunities, and tasks.
• Document management: Maintain physical and digital project files and related materials.
• Customer support: Respond to inquiries promptly and provide product information.
• Relationship building: Cultivate positive relationships with customers, vendors, and team members.
• Parts: Resolve parts cases within 72 hours and quote new parts when needed.
• Presentation support: Prepare packets and posters for presentations and events.

Skills

MS Office

Urgency-driven work style

Communication skills

Independent worker

Cross‑department collaboration

Construction admin experience

Tools

Salesforce

Job description

Northwest Playground Equipment, Inc. is seeking a Project Success Coordinator to support designated projects across territories, ensuring timely quotes, orders, and top‑tier customer satisfaction.

You will use Salesforce and MS Office in a fast‑paced, collaborative team, coordinating with Sales, Logistics, and Accounting to deliver accurate quotes, orders, and documentation while building strong customer relationships.