Project Success Coordinator

Playground Poker

Issaquah (WA)

On-site

USD 68,770,000 - 74,501,000

Full time

9 days ago

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Benefits offered by this job

On-the-job training

401k with 4% employer matching

Business casual work attire

Office snacks

Paid Sick Leave

Job summary

Northwest Playground Equipment, Inc. is seeking a Project Success Coordinator to support projects across multiple territories. You will quote, place orders, and coordinate with customers and vendors to ensure timely pricing, documentation, and logistics.

The role emphasizes excellent customer service and cross‑functional teamwork. Key duties include managing Salesforce records, communicating with internal teams, and assisting Logistics and Accounting as needed.

Qualifications

Proficiency in MS Office applications.
Excellent communication, interpersonal and customer service skills.
Ability to work independently, handle multiple tasks and prioritize.
Willingness to collaborate cross-departmentally.

Responsibilities

Quoting: create quotes for customers using Salesforce with complete details.
Order placement: convert approved quotes into sales orders and ensure data accuracy.
Customer and vendor communication: coordinate pricing and logistics.
Phone management and support: respond to inquiries and provide product information.
Assist other departments: support Logistics and Accounting as needed.
Database management: maintain Salesforce accounts, contacts and tasks.
Document management: organize quotes, bids and related documents.
Customer support: promptly respond to questions and issues.
Relationship building: foster partnerships with customers, vendors and team members.
Parts: handle parts cases and warranty submission when applicable.
Presentation support: assemble materials for sales/marketing events.

Job description

About Northwest Playground Equipment, Inc.

Northwest Playground Equipment, Inc. (“Northwest Playground”) is a fast-paced, collaborative, and Customer-centric, small business who specializes in providing turn-key solutions for the design, procurement and construction of outdoor amenity solutions for public spaces. We partner with high quality manufacturers to provide a variety of playground equipment options, playground safety surfacing, site furnishings, interactive play, and much more. We are an established company with a 30-year history of helping our Customers build Community through play!

About the Role

As a Project Success Coordinator, your primary role will be to provide support and assistance to the designated projects in all of our Territories, while hitting KPI's that have been designed to provide the best customer experience.

Responsibilities

The position includes, but may not be limited to, the following responsibilities and activities:

Quoting: Creating quotes for customers using Salesforce. Ensure that all necessary information is provided by the Sales Representative, such as customer details, project information, contact information, wage rate requirements, surfacing requests, site furnishing requests, freight, and other relevant details.
Order Placement: Once a quote is approved by the customer, you will be responsible for converting it into a sales order. Ensure accurate information transfer from the quote sheet to the sales order sheet, and provide customer information, billing details, shipping details, and any additional notes required for logistics.
Customer and Vendor Communication: Maintain effective communication with customers and vendors regarding quotes, orders, and any other related queries. Collaborate with vendors to obtain pricing for equipment and installation.
Phone Management and Customer/Sales Support: Be available for customers via telephone, web meetings, or other communication channels. Provide excellent customer support by promptly responding to inquiries, resolving issues, and providing product information.
Assist Other Departments: Provide support to other departments when needed, such as Logistics and Accounting. Collaborate with different teams to ensure smooth and efficient operations.
Database Management: Utilize Salesforce as a database tool to organize and manage accounts, contacts, opportunities, and tasks. Keep records up-to-date and ensure the accuracy of information.
Document Management: Maintain both physical and digital project files, organizing all relevant materials, such as quotes, bids, tax rates, vendor quotes, freight details, and email chains.
Customer Support: Respond to customer inquiries and questions promptly. Be a helpful resource for customers, providing them with necessary information and support.
Relationship Building: Cultivate positive relationships with customers, vendors, and team members to ensure a collaborative and productive work environment.
Parts: Work with customers and manufacturers to solve parts cases within 72 hours and submitting warranty claims or quoting new parts if out of warranty.
Presentation Support: Occasionally, you may be required to put together packets and posters for presentations. Assist in the preparation of materials needed for sales and marketing events.

Qualifications

Proficiency in MS Office software applications.
Ability to work with a sense of urgency in a dynamic, growing organization, with a willingness to learn and adapt to change.
Excellent communication, interpersonal, and Customer service skills.
Able to work independently, handle multiple tasks, and prioritize.
Willingness to partner and solve problems cross-departmentally.
Salesforce or exposure to Customer Relationship Management (CRM) or document Management systems a plus.
Ability or experience reviewing Floor Plans/Blueprints and Construction documents a plus.
Familiarity with legal and governance documentation standards.
Construction administrative experience a plus

Working Hours