Project/Service Team Leader

Convergint; Davenport (IA); On-site; USD 70,000 - 100,000; Full time

Job summary

Convergint, a global leader in service-based systems integration, is seeking a full-time Project/Service Team Leader in Davenport, Iowa. You will join a collaborative team, ensuring customer satisfaction while managing technical projects in security and automation systems. The ideal candidate will possess strong technical and customer-focused skills, along with 5-7 years of experience in a relevant field. Join us and be part of a culture that embraces growth and integrity.

Benefits

10 Company Holidays

Paid Time Off starting at 13 days annually

Medical, Dental & Vision Plan

401K Matching Plan

Tuition reimbursement

Competitive salary and compensation plan

Vehicle reimbursement plan or company vehicle

Qualifications

• 5-7 years of relevant experience required.
• Experience in electronic, fire alarm & life safety, and/or building automation preferred.
• Strong mechanical and electrical aptitude essential.

Responsibilities

• Installs, programs, tests, repairs, and services various systems.
• Coordinates project management for timely completion within budget.
• Supervises Project Specialists, Installers, and subcontractors.

Skills

Customer Service

Technical Skills

Programming

Troubleshooting

Communication

Organizational Skills

Education

College degree or trade school

High School

Tools

MS Office

Building Automation Systems

Fire Alarm Systems

Electronic Security Systems

Job description

Project/Service Team Leader

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Project/Service Team Leader to join our amazing culture. As a Project/Service Team Leader, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Project/Service Team Leader.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Project Teams Coordinator to assist in the overall coordination of specific projects; makes recommendations regarding potential changes in scope and identifies ways to continuously improve customer satisfaction.
• Oversees overall site management of project(s) for successful and timely completion within budget and scope of work as required by the contract. Works with the Project Teams Coordinator to prepare project installation plan and implement job procedures.
• Supervises Project Specialists, Installers and subcontractors in the field. May perform managerial responsibilities including but not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work.
• Coordinates and supervises subcontractors including directing on-site activities and verifying quality assurance standards.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Strong technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems; may adapt procedures, processes, tools to meet the more complex requirements of the job.
• Strong programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self-starter and work well without supervision.
• Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; advanced math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc).
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
• Strong verbal, written and interpersonal communication skills.
• Advanced organizational skills and the ability to handle multiple projects simultaneously.
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements:

Education: College degree, trade school or equivalent experience

Minimum Experience: 5-7 years relevant

Preferred Experience: (but not required):

• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation
• College degree in Electronics

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Qualifications Education

Required

High School

Preferred

Associates

Experience

Required 5 years

General Work Experience

Preferred

Preferred Experience: (but not required) 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation

Behaviors

Preferred

Team Player : Works well as a member of a group

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter : Inspired to perform without outside help

Peer Recognition : Inspired to perform well by the praise of coworkers

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Licenses & Certifications

Preferred

Drive Not CDL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.