Field Service Team Leader

myGwork - LGBTQ+ Business Community; Phoenix (AZ); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dedicated leader to supervise a team of service engineers in the Electrification Smart Power division. This remote role involves ensuring high-quality service delivery and building sustainable customer relationships. You will drive process improvements based on customer feedback while managing a team of professionals. With a focus on critical power systems, the position requires strong technical knowledge and leadership skills. Join a company committed to energy distribution solutions and make a significant impact in a rapidly evolving industry. This is your chance to contribute to sustainability objectives while advancing your career.

Qualifications

• Bachelor's in Engineering or 10+ years of equivalent experience required.
• 5+ years in critical power systems with leadership qualities.

Responsibilities

• Supervise service engineers ensuring high-quality service delivery.
• Drive development of processes based on customer feedback.

Skills

Critical Power Systems Management

Team Management

Project Management

Technical Support

Quality Management

Regulatory Compliance

Customer Relationship Management

Resource Planning

Education

Bachelor’s Degree in Electrical Engineering

Associates Degree in Electrical Theory

Job description

Your role and responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is: remote. This role is contributing to the Electrification Smart Power division in the Western region.

You will be mainly accountable for:

1. Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
2. Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
3. Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
4. Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

Qualifications for the role

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field with 6+ years experience OR Associates Degree in Electrical Theory with 8+ years of experience OR 10+ years of equivalent work/military experience.
• Minimum of 5 years of experience in critical power systems, with leadership qualities being essential for the role.
• Strong technical knowledge of UPS, generators, PDUs, and batteries.
• Proven ability to manage teams, projects, and client relationships effectively.
• Knowledge of industry standards (e.g., NFPA, ANSI, OSHA).
• Regulation and legal compliance skills.
• Technical support and services skills.
• Project Management skills.
• Quality Management skills.
• Project Execution/Operations Management skills.
• Certifications such as NETA, IEEE, or manufacturer-specific certifications; Experience in a mission-critical environment (e.g., data centers, hospitals, or industrial facilities) preferred.
• Combination of office work and field visits, with approximately 50-60% travel required.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. We look forward to receiving your application.

If you want to discover more about ABB, take another look at our website www.abb.com.

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.