Field Service Team Leader

ABB Schweiz AG; Chicago (IL); Remote; USD 90,000 - 130,000; Full time

Job summary

Join ABB as a Field Service Team Leader, where you will lead a specialized team in delivering high-quality service solutions. With an emphasis on customer satisfaction and team development, you'll play a crucial role in executing service strategy and growth, while leveraging your extensive experience in electrical or mechanical engineering.

Qualifications

• 10+ years of professional experience, with 6+ years preferred in leadership roles.
• Strong technical knowledge related to power systems.
• Certifications like NETA, IEEE are advantageous.

Responsibilities

• Supervise service engineers ensuring quality delivery and customer focus.
• Drive process improvements based on customer feedback.
• Manage a team guiding their development and organization.

Skills

Leadership

Team Management

Customer Relationship Management

Technical Knowledge of UPS

Project Management

Education

Bachelor’s degree in Electrical or Mechanical Engineering

Associate Degree in Electrical Theory

Job description

Field Service Team Leader

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

Position Grade

12

Role and Responsibilities

In this role, you will supervise a team of service engineers and technicians, ensuring timely, high-quality delivery of services, solutions, and projects to customers. You will contribute to executing service strategy and growth by focusing on cost-effective delivery and adherence to guidelines. Your expertise will drive service achievements through resource planning, allocation, and implementing standard procedures and safety protocols. The work model is remote. Your main responsibilities include:

• Ensuring customer focus, urgency, and care, building sustainable relationships for growth, satisfaction, and retention.
• Driving process and practice improvements based on customer feedback (Net Promoter Score) to enhance customer experience.
• Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
• Managing a team of service professionals, guiding their development, and ensuring effective organization within your area of responsibility.

You will join a dynamic, talented, high-performing team where you can thrive.

Qualifications

• 10+ years of professional or military experience.
• Bachelor’s degree in Electrical or Mechanical Engineering, with 6+ years experience preferred.
• Or Associate Degree in Electrical Theory with 8+ years of experience preferred.
• At least 5 years in critical power systems, with 2+ years in leadership roles.
• Strong technical knowledge of UPS, generators, PDUs, and batteries preferred.
• Proven ability to manage teams, projects, and client relationships.
• Knowledge of industry standards (NFPA, ANSI, OSHA).
• Understanding of regulation and legal compliance, technical support, project management, quality management, operations, sales, marketing, and product management.
• Certifications such as NETA, IEEE, or manufacturer-specific are advantageous. Experience in mission-critical environments (e.g., data centers, hospitals, industrial facilities).
• Willingness to travel approximately 50-60% and work in a combination of office and field settings.
• Must have work authorization to work in the US.

About Us

We value diversity and inclusion. Apply today to advance your career with ABB. Visit www.abb.com to learn more. We are an Equal Employment Opportunity and Affirmative Action employer, considering all qualified applicants without discrimination based on gender, age, race, ethnicity, religion, disability, veteran status, or other protected characteristics. For more information on your rights, visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. For accommodations, contact ABB HR at 1-888-694-7762 or [e-mail].