Project Research Coordinator

TEKsystems; Waltham (MA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Blue Cross Blue Shield benefits

401k retirement plan

Onsite work

Job summary

TEKsystems in Waltham, MA is seeking a Research Coordinator to support study sessions and data collection on-site.

You will manage participant check-in, guide protocols, troubleshoot issues, and maintain accurate records with attention to detail and professional demeanor.

This contract-to-hire role offers an opportunity to work with a large client base, competitive hourly pay, and comprehensive benefits through TEKsystems' network.

Qualifications

• 1-3+ years experience in customer support or project coordination.
• Diploma or GED required.
• Hospitality/ client-facing experience.
• Advanced MS Office experience.

Responsibilities

• Serve as the primary on-site point person for managing the end-to-end participant experience, from check-in to setup and data collection.
• Guide participants through study protocols, monitor session quality, and act as the first point of contact for troubleshooting.
• This role requires attention to detail, interpersonal skills, and a professional demeanor to ensure a smooth, reliable data collection process for every session.
• Responsible for managing multiple participants at a time under the supervision of the Study Lead who will be on site and provide training and support.
• Strong interpersonal and communication skills; comfortable interacting with a wide range of people.
• Friendly, professional demeanor with a high level of emotional intelligence.
• Ability to stay organized and attentive to detail during live sessions.
• Basic comfort using technology (e.g., iPads, apps, note-taking tools).
• Reliable and punctual with a strong sense of accountability.

Skills

Customer support

Project coordination

MS Office

Education

Diploma or GED

Job description

Research Coordinator

Waltham, MA | $21-23 USD/hour

Industry: Project Management & Customer Support

Employment Type: Contract-to Potential Hire (6+ months)

Location: Waltham, MA

Working with an extensive client base, TEKsystems is searching for experienced Coordinating and Customer Support professionals in the Waltham, MA area!

Benefits of this Role

• Opportunity to work for one of the top three Product Management Organizations in the NATION
• Work with a friendly team
• Helpful and supportive leadership and executives
• Great Benefits - Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k)
• Top Local Company -Join the largest employer and hospital in the NATION
• Publicly Traded - Enjoy the stability of working for a publicly traded business
• Best-In-Class Training - This client hires based on character, not just skillset as skills can be trained
• Growth Opportunities - Look forward to the opportunity to cross-train and chase internal promotions

A Day in the Role

• Serve as the primary on-site point person for managing the end-to-end participant experience, from check-in to setup and data collection.
• Guide participants through study protocols, monitor session quality, and act as the first point of contact for any troubleshooting.
• This role requires attention to detail, interpersonal skills, and a professional demeanor to ensure a smooth, reliable data collection process for every session.
• Responsible for managing multiple participants at time under the supervision of the Study Lead who will be on site and provide training and support.
• Strong interpersonal and communication skills; comfortable interacting with a wide range of people.
• Friendly, professional demeanor with a high level of emotional intelligence.
• Ability to stay organized and attentive to detail during live sessions.
• Basic comfort using technology (e.g., iPads, apps, note-taking tools).
• Reliable and punctual with a strong sense of accountability.

Requirements

• 1-3+ years experience in customer support or project coordination
• Diploma or GED required
• Hospitality/ Client-Facing Experience
• Advanced MS Office Experience

Job Type & Location

This is a Contract position based out of Waltham, MA.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waltham,MA.

Application Deadline

This position is anticipated to close on Aug 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.