Project Manager - ServiceNow

Guidacent; Seattle (WA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible remote work culture

Collaborative environment

Job summary

Guidacent is seeking an experienced Project Manager to lead complex ServiceNow implementation and migration initiatives for enterprise clients. The ideal candidate has a deep understanding of ServiceNow platforms and excels at managing cross-functional teams in a fast-paced, client-facing environment.

You will be responsible for the entire project lifecycle, including planning, execution, and governance. Join Guidacent for a collaborative culture focused on client success and personal growth.

Qualifications

• 8+ years of experience in project management.
• 3+ years managing ServiceNow implementation or migration projects.
• Strong communication and leadership skills.

Responsibilities

• Lead the end-to-end project lifecycle for ServiceNow implementations.
• Develop and maintain project plans, timelines, and resource allocations.
• Act as the primary contact between client stakeholders and technical teams.

Skills

Project Management

ServiceNow Implementation

Stakeholder Management

ITIL Processes

Agile Frameworks

Education

PMP, CSM, or equivalent certification

Tools

ServiceNow

Job description

Guidacent is seeking an experienced Project Manager to lead complex ServiceNow implementation and migration initiatives for our enterprise clients. The ideal candidate has a deep understanding of ServiceNow platforms, proven experience delivering enterprise-scale projects, and excels at managing cross‑functional teams and stakeholders in a fast‑paced, client‑facing environment.

Key Responsibilities

• Lead the end‑to‑end project lifecycle for ServiceNow implementations or migrations, including scoping, planning, execution, risk management, and delivery.
• Develop and maintain comprehensive project plans, timelines, and resource allocations.
• Act as the primary point of contact between client stakeholders, technical teams, and vendors.
• Drive project governance activities including status reporting, budget tracking, and change management.
• Facilitate workshops, stakeholder meetings, and requirement gathering sessions.
• Ensure alignment of ServiceNow solutions with business objectives and operational readiness.
• Identify project risks, develop mitigation strategies, and resolve issues as they arise.
• Monitor KPIs and success metrics to ensure delivery of expected business outcomes.

Required Qualifications

• 8+ years of experience in project management with a strong track record of delivering enterprise technology projects on time and within budget.
• 3+ years specifically managing ServiceNow implementation or migration projects, including ITSM, ITOM, HRSD, or custom applications.
• Strong understanding of ITIL processes and how they align with ServiceNow capabilities.
• Exceptional communication, leadership, and stakeholder management skills.
• Experience working in a consulting or client‑facing environment.
• Ability to work independently and thrive in a remote, collaborative team setting.

Nice to Have

• PMP, CSM, or equivalent project management certification preferred.
• ServiceNow certifications (e.g., ServiceNow Certified System Administrator, Implementation Specialist)
• Experience in Agile or hybrid project delivery frameworks.
• Previous experience supporting clients in healthcare, retail, or logistics sectors.

Why Join Guidacent?

• Work with experienced consultants on meaningful, high‑visibility and high‑impact projects.
• Flexible remote work culture.
• Collaborative environment focused on client success and personal growth.