Project Manager - ServiceNow

Tata Consultancy Services; San Diego (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Tata Consultancy Services in San Diego is looking for a Delivery Coordinator responsible for aligning project delivery and managing resources effectively. This role requires expertise in ServiceNow and strong skills in risk and issue management.

The ideal candidate will ensure adherence to service level agreements and handle escalations while coordinating onboarding for new resources. A salary range of $150,000 - $210,000 annually is offered for this pivotal position.

Qualifications

• Experience in owning delivery coordination for projects.
• Proven stakeholder management skills.
• Ability to handle escalations and conflict resolution.

Responsibilities

• Responsible for delivery coordination and adherence to SLAs.
• Single point of contact for architects for resources and scheduling.
• Accountable for utilization reporting.

Skills

ServiceNow project delivery scoping and coordination

Risk and issue management

Agile delivery execution

Capacity Planning

Sprint and backlog management

ServiceNow PPM

PMO and reporting tools

Education

PMP or equivalent

CSA preferred

Agile certified

Job description

Job Description

Must Have Technical/Functional Skills: Owns delivery coordination for their hub. Single point of contact to the Architect for resourcing, scheduling and escalation. Accountable for SLA adherence and utilization reporting.

Technical Skills

• ServiceNow project delivery scoping and coordination
• Risk and issue management
• Agile delivery execution
• Capacity Planning, Sprint and backlog management
• ServiceNow PPM, PMO and reporting tools

Behaviours

• Stakeholder management across TCS and ServiceNow
• Escalation handling and conflict resolution
• Onboarding coordination for new TCS resources

Certifications

• PMP or equivalent
• CSA preferred
• Agile certified

Salary Range: $150,000 - $210,000 a year