Project Manager, Security Technology

TELAID INDUSTRIES INC; Norcross (GA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

401k with employer matching

Medical, Dental, Vision Insurance

Paid Time Off

Employee Discount Program

Job summary

Telaid is a trusted technology deployments partner delivering multi-site projects on time and within budget. We seek a technical professional with project management experience who can set up, run and close technology deployment projects while maintaining superb customer relations.

You will coordinate cross-functional Telaid teams, manage schedules and budgets, and ensure compliance with cabling, networking, CCTV, intrusion and access control requirements across sites.

Qualifications

• Experience with low-voltage cabling installation, testing and labeling.
• Knowledge of IP addressing, network basics and enterprise layouts.
• Familiarity with CCTV/IP cameras, NVRs and video management platforms.
• Understanding of intrusion and access control systems and Bosch certifications a plus.

Responsibilities

• Set up projects with proper tools, schedules and scope aligned to strategy.
• Coordinate Telaid teams to ensure clear roles and responsibilities.
• Lead site surveys, recruit technicians and manage field execution.
• Serve as primary customer contact for updates, issues and escalations.
• Monitor budgets, change orders and profitability for each project.

Skills

Structured cabling

Networking fundamentals

CCTV / Video Surveillance

Intrusion detection systems

Access Control systems

Education

High School Diploma or equivalent

Tools

MS Office 365

ServiceNow

Job description

Job Details

Job Location: Georgia - Norcross, GA 30071

Position Type: Full Time

Salary Range: $80,000.00 - $90,000.00 Salary

Must have Technical Physical Security & Project Management Experience

About Us

Telaid is a provider of technology deployments solutions to multi-site clients. For over 40 years Telaid has been the technology partner of choice for enterprise clients that want to accelerate technology adoption and drive positive business outcomes through scalable, repeatable programs. Telaid understands the critical need to integrate emerging technologies quickly and precisely. Everything we do is designed to help our customers deploy and manage technologies efficiently and cost effectively. Telaid has an unprecedented ability to execute complex, large scale technology projects on time, and on budget.

Core Values

Our Core Values are – Be Proactive, Be a Team Player, Take Ownership & Do the Right Thing

Summary of Position

We are looking for a technical professional who possesses project management experience and takes pride in providing superior customer service to our clients, business partners, vendors, and fellow team members. The purpose of this role is to deliver technology deployment projects which meet or exceed Telaid’s goals. This role is responsible for project set up, project execution, financial management, people development and relationship management.

Specific key attributes would be experience with:

• Structured cabling – Hands-on experience with installation, termination, and testing of low-voltage cabling systems, including Cat5e/Cat6 and fiber optic cabling. Ability to read and interpret cabling diagrams, label and document runs, and ensure installations meet industry standards (e.g., TIA/EIA). Familiarity with patch panels, cable management, and certification testing tools is preferred.
• Networking fundamentals – Solid understanding of IP addressing and subnetting, device-to-switch connectivity, structured cabling (copper/fiber), and port configuration/assignments. Ability to troubleshoot basic network connectivity issues and work within enterprise network environments.
• CCTV / Video Surveillance systems – Experience with both analog and IP-based camera systems, including configuration and management of NVRs. Familiarity with camera manufacturers such as Axis, Hanwha, and Bosch, as well as video management platforms like Genetec. Understanding of camera addressing schemes, bandwidth considerations, and basic system configuration is strongly preferred.
• Intrusion detection systems – Knowledge of intrusion systems including sensors (motion, door/window contacts, glass break), control panels, and alarm devices. Ability to support installation, configuration, and basic troubleshooting of these systems.
• Access Control systems – Experience with access control solutions ranging from standalone electronic keypads to enterprise-level, networked systems managing multiple sites and buildings. Familiarity with Bosch access control systems is a plus, and relevant Bosch certifications would be beneficial.

Primary Duties and Responsibilities

Project Set Up – Ensures that proper tools are in place prior to the beginning of a project.

• Develops comprehensive understanding of project strategy and employs this throughout the project set-up.
• Ensures that there is a schedule in place during project set up that reflects that project strategy and is sufficient to complete project within customers’ expectations.
• Develops, documents, and distributes general conditions in the early phases of project plan based on the project strategy.
• Engages multiple Telaid teams including Onboarding, Engineering, IT, Accounting, Service Delivery, Support Services, and Sales to ensure expectations are clear, roles and responsibilities are set, and project scope is defined.
• Functions as single point of contact to customer for one or many projects. May have specialization by project type (rollout / construction) or technology (security / wireless).
• Coordinates and executes Project Kick off Meetings to understand project scope of work and specific duties and responsibilities for all assigned projects.

Project Execution – Leads job and team to deliver projects via Telaid’s Proven Process.

• Conduct and/or direct on-site field surveys at customer premises to scope customer work as needed.
• Recruit, qualify and manage technicians to install and service, Security and Technology Systems.
• Provide support and direction to technicians to ensure satisfactory project execution.
• Serve as technical liaison between Telaid and contractor personnel at client locations on your assigned projects. Resolve issues at the lowest level; elevate issues as required to ensure client satisfaction.
• Conduct site visits as needed to ensure quality control and ensure customer specifications are adhered to.
• Executes each project phase including Kick-Off, execution, monitoring, and closing.
• Collaborates with onboarding, service delivery, and project support teams in the up-front set up of projects to ensure profitability, client satisfaction and the best field resources for the job.
• Works in partnership with the Project Team to:
• Maintain an updated and accurate schedule.
• Identify and focus on critical issues, e.g., budget management, and logistics.
• Fills in gaps, in all areas, as needed to ensure that project control and execution requirements are met.
• Serve as the primary point of contact to the Customer for project updates and escalations.

Financial Management – Achieves budget control and profit goals for each project.

• Ensures timely and accurate completion of all Telaid’s financial processes.
• Uses financial reporting data to quickly identify potential and existing issues that could lead to subpar financial performance and immediately addresses these issues.
• Proactively manages financials and creates an atmosphere where clients and direct reports understand the importance of timely payments to vendors and invoices to the customer.
• Drives change order process to ensure project profitability.

People Development – Accelerates and development of assigned Project Coordinators and Project Administrators

• Serves as a coach and mentor to Project Coordinators and Project Administrators and may supervise them by assigning and monitoring their work.
• Establishes quarterly performance goals for each direct report.
• Provides formal, documented constructive feedback, and conducts timely and meaningful verbal and written performance evaluations for direct reports at least every 90 days.
• Collaboratively creates individual development plans with direct reports that integrate the business needs of Telaid, the career objectives of the staff member, and the staff member’s strengths and weaknesses. Provides ongoing support and feedback as plan is implemented.
• Inspires and mentors the team to deliver superior customer service and profitably.
• Actively participates in group and companywide training and initiatives to promote the value to others of involvement and furthering the company goals.

Qualifications

Skills and Personal Attributes

• Advanced skills in Microsoft Office 365 (Teams, Word, Excel, PowerPoint)
• Experience with ServiceNow a plus.
• Strong ability to troubleshoot and resolve technical issues.
• Ability to manage multiple projects and tasks efficiently.
• Ability to work effectively with internal and external teams.
• Exceptional skills in providing customer support and resolving escalations.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and elevate when necessary.
• Ability to identify issues and develop effective solutions.

Education and Experience

• High School Diploma or equivalent required. College degree preferred.
• 3-5 years of project management experience
• Proven ability to manage the entire project management cycle profitably with positive customer outcomes on one or multiple Projects or Customers at a time.
• Experience in IT/Low Voltage systems installation and/or construction project experience.
• Experience with conflict management.
• Experience with change management.

Benefits

• 401k with employer matching and Profit Sharing
• Medical, Dental, Vision, Life and Disability Insurance Benefits
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Other Voluntary Benefits:
• Critical Illness and Accident Insurance
• Pet Insurance
• Bark – Parental controls to ensure online safety for kids
• Norton LifeLock Identity Protection
• Employee Discount Program