Project Manager, Project Logistics

Kuehne+Nagel; The Woodlands (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

Kuehne+Nagel Project Logistics in the United States seeks a Control Tower Team Supervisor to lead Project Logistics Operations and Customer Service teams through the full project lifecycle. You will drive customer service excellence, pricing accuracy, and revenue care while guiding a team of specialists, and you may provide on-site leadership for complex shipments.

Strong leadership and 5+ years in freight forwarding project logistics are required, with a focus on cost control and continuous

Qualifications

• 5+ years of experience in freight forwarding project logistics.

Responsibilities

• Lead Project Logistics Operations and Customer Service teams through full project lifecycle.
• Drive customer service excellence, pricing accuracy, and revenue care for orders and shipments.
• Provide on-site management for project execution as required.
• Guide and develop a high-performing team of Specialists and team leaders.

Skills

Leadership

Freight forwarding

Project logistics

Customer service

Financial acumen

Job description

It's more than a job At Kuehne+Nagel Project Logistics, you help keep some of the world’s largest and most complex EPC projects moving. From heavy‑lift components to time‑critical industrial materials, your work ensures that essential global infrastructure is built safely, efficiently, and on schedule. Your contribution truly makes a difference.

It's more than a job At Kuehne+Nagel Project Logistics, you help keep some of the world’s largest and most complex EPC projects moving. From heavy‑lift components to time‑critical industrial materials, your work ensures that essential global infrastructure is built safely, efficiently, and on schedule. Your contribution truly makes a difference.

How you create impact

The Control Tower Team Supervisor leads the Project Logistics Operations and Customer Service teams throughout the full project lifecycle. This role is responsible for driving exceptional customer service, operational excellence, and profitability across strategic projects. The Supervisor oversees a team of Specialists, ensuring they deliver consistent Customer Excellence, accurate Pricing, and strong Revenue Care for all orders and shipments. This position requires strong financial acumen to identify revenue opportunities and proactively mitigate P&L risks. At times, the Supervisor will personally guide and oversee complex or high‑impact project shipments. In regions where multiple team leaders are required, the Supervisor will also provide leadership and direction to those team leaders, ensuring cohesive performance and optimal results across the full team.

• Ensure the team consistently delivers the highest level of customer service quality.
• Drive operational efficiencies and support continuous improvement initiatives.
• Maintain appropriate staffing levels aligned with business and financial requirements.
• Successfully onboard new business by meeting client requirements while achieving profitability.
• Ensure accurate and timely data entry across all required systems (e.g., OGS, Salog, Acon, Incident App).
• Implement, monitor, and maintain customer KPIs to ensure performance standards are met.
• Identify and drive continuous improvement opportunities based on customer needs and global Project Logistics initiatives.
• Provide on‑site management as required for project execution.
• Prepare and provide project‑specific rates and pricing.
• Execute business activities in alignment with approved pricing and rate structures.
• Manage supplier relationships and ensure adherence to vendor assessment and approval processes.
• Collaborate closely with Chartering and Transport Engineering teams to support project requirements.
• Build, manage, and support a high‑performing, independent team.
• Proactively resolve client issues, challenges, and escalations.
• Manage Project Logistics cost performance, financial reporting, and required allocations.
• Establish minimum profitability margins and monitor financial performance to ensure targets are met.
• Support customer retention through strong relationship building and consistent service excellence.
• Drive customer engagement initiatives to strengthen long‑term partnerships.

What we would like you to bring

• 5+ years of experience in freight forwarding project logistics.
• Proven leadership experience with the ability to guide, motivate, and support a team.
• Excellent customer service and communication abilities, including handling escalations.
• Solid financial awareness, including cost control and margin management.
• Strong problem‑solving skills and a continuous improvement mindset.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision‑making, but final decisions are made by human reviewers.

Who are we

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.