Project Logistics Customer Excellence Supervisor

Kuehne+Nagel; The Woodlands (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement savings plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel is seeking a National Project Logistics Customer Excellence Supervisor to lead Operations and Customer Service teams on complex logistics projects. You will drive service excellence, enhance operational performance, and oversee profitability while delivering exceptional customer experiences across project logistics activities.

You will guide onboarding of new opportunities, monitor KPIs, manage escalations, and ensure systems and data support timely, accurate decisions.

Qualifications

• 7+ years of experience in project logistics, freight forwarding, supply chain, transportation, or related operational environments.
• 3+ years of leadership experience managing customer service, operations, logistics, or customer excellence teams.
• Strong customer relationship management skills with proven experience handling escalations, retention strategies, and service improvement initiatives.
• Solid financial and commercial acumen with experience managing profitability, operational performance metrics, budgets, and P&L responsibilities.
• Excellent communication, problem-solving, and stakeholder management skills with the ability to lead teams and drive continuous improvement.

Responsibilities

• Lead and develop Customer Excellence and Operations teams, fostering a high-performance culture focused on service quality and customer satisfaction.
• Oversee daily operations to ensure efficient execution, continuous improvement, and compliance with customer requirements and company standards.
• Manage onboarding of new business opportunities, ensuring operational readiness, service excellence, and profitability objectives.
• Ensure accurate and timely maintenance of operational systems, reporting tools, and business-critical data.
• Monitor and manage customer KPIs, driving corrective actions and continuous improvement initiatives.
• Proactively manage customer relationships, resolve escalations, and support long-term customer retention and engagement strategies.
• Support financial performance through P&L oversight, profitability management, and identification of revenue growth opportunities and operational risks.

Skills

Project logistics

Leadership

Customer relationship management

Financial acumen

Communication

Problem solving

Stakeholder management

Job description

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. We are seeking a customer-focused and results-driven National Project Logistics Customer Excellence Supervisor to lead Operations and Customer Service teams supporting complex logistics projects. This role is responsible for driving service excellence, operational performance, customer satisfaction, and profitability while leading a team dedicated to delivering exceptional customer experiences across all project logistics activities.

How you create impact

• Lead and develop Customer Excellence and Operations teams, fostering a high-performance culture focused on service quality and customer satisfaction.
• Oversee daily operations to ensure efficient execution, continuous improvement, and compliance with customer requirements and company standards.
• Manage the successful onboarding of new businesses opportunities, ensuring operational readiness, service excellence, and profitability objectives are achieved.
• Ensure accurate and timely maintenance of operational systems, reporting tools, and business-critical data.
• Monitor and manage customer KPIs, driving corrective actions and continuous improvement initiatives to enhance overall performance.
• Proactively manage customer relationships, resolve escalations, and support long-term customer retention and engagement strategies.
• Support financial performance through P&L oversight, profitability management, and identification of revenue growth opportunities and operational risks.

What we would like you to bring

• 7+ years of experience in project logistics, freight forwarding, supply chain, transportation, or related operational environments.
• 3+ years of leadership experience managing customer service, operations, logistics, or customer excellence teams.
• Strong customer relationship management skills with proven experience handling escalations, retention strategies, and service improvement initiatives.
• Solid financial and commercial acumen with experience managing profitability, operational performance metrics, budgets, and P&L responsibilities.
• Excellent communication, problem-solving, and stakeholder management skills with the ability to lead teams and drive continuous improvement.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.