Project Manager – Operational Readiness

Jobtailor; Alpharetta (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

Jobtailor is seeking a content operations professional to own release communications for new software features, maintenance updates, and bug fixes. You will collaborate with Product, Engineering, QA, Support, Training, Marketing, and Customer Success to ensure accurate, timely content for customers and internal teams.

The role requires 3+ years in product operations or related SaaS roles, strong writing, and project management skills.

Qualifications

• 3+ years in product operations, release communications, or related SaaS roles.
• Strong understanding of software release cycles and readiness activities.
• Ability to translate technical information for both technical and non-technical audiences.
• Excellent project management and ability to manage multiple releases and deadlines.
• Experience with Jira, Confluence, SharePoint, or similar tools.
• Familiar with Agile release processes and sprint planning.

Responsibilities

• Own the end-to-end process for planning, creating, reviewing, approving, and publishing content related to new software releases.
• Ensure release communications are accurate, timely, consistent, and easy to understand for customers and internal teams.
• Manage the release content lifecycle from intake through publication.
• Partner with Product Management, Engineering, QA, Support, Training, Marketing, and Customer Success to gather details and ensure accuracy.
• Ensure release notes, customer notifications, help center updates, and training content are delivered on time.
• Develop and enforce a repeatable content intake, review, approval, and publishing process aligned to the release calendar.
• Coordinate review cycles with subject matter experts for completeness, accuracy, and schedule.
• Maintain a centralized release content repository with version history and status tracking.
• Ensure content gaps are identified and risks mitigated for customer readiness and internal preparedness.
• Continuously improve release content processes, templates, governance, and reporting.

Skills

Content operations

Release communications

Technical writing

Project management

Cross-functional collaboration

Attention to detail

Agile familiarity

Stakeholder management

SaaS knowledge

Tools

Jira

Confluence

SharePoint

Microsoft Teams

Productboard

Zendesk

Salesforce Knowledge

Job description

Responsibilities

• Own the end-to-end process for planning, creating, reviewing, approving, and publishing customer-facing and internal content related to new software feature releases, product enhancements, bug fixes, and maintenance updates.
• Ensure release communications are accurate, timely, consistent, and easy for customers, support teams, sales teams, implementation teams, and other stakeholders to understand.
• Manage the release content lifecycle for new features, enhancements, fixes, and platform updates from intake through publication.
• Partner with Product Management, Engineering, QA, Support, Training, Marketing, and Customer Success to gather release details, clarify customer impact, and confirm technical accuracy.
• Ensure release notes, customer notifications, help center updates, internal enablement summaries, support talking points, and training-ready content are delivered on time and to a high standard.
• Develop and enforce a repeatable content intake, review, approval, and publishing process aligned to the software release calendar.
• Coordinate review cycles with subject matter experts to ensure content is complete, accurate, compliant, and delivered on schedule.
• Maintain a centralized release content repository, including version history, templates, stakeholder ownership, publication dates, and status tracking.
• Ensure Knowledge Base content creators have identified content gaps before release and proactively escape risks that could affect customer readiness or internal team preparedness.
• Continuously improve release content processes, templates, governance, and reporting to increase speed, consistency, and stakeholder confidence.

Requirements

• 3+ years of experience in product operations, release communications, technical writing, content operations, product marketing, customer enablement, or a related software/SaaS role
• Strong understanding of software release cycles, including feature releases, maintenance updates, bug fixes, hotfixes, and release readiness activities
• Demonstrated ability to translate technical information into clear, concise content for both technical and non-technical audiences
• Excellent project management, organization, and follow-through skills with the ability to manage multiple releases and deadlines simultaneously
• Strong cross-functional communication skills and comfort working with Product, Engineering, QA, Support, Training, and customer-facing teams
• High attention to detail, especially around accuracy, terminology, versioning, dates, dependencies, and customer impact
• Experience using collaboration and documentation tools such as Jira, Confluence, SharePoint, Microsoft Teams, Productboard, Zendesk, Salesforce Knowledge, or similar platforms
• Experience supporting SaaS products, enterprise software, or multi-product release environments, preferred
• Familiarity with Agile software development, sprint planning, release trains, change management, or product launch processes, preferred
• Experience building scalable content workflows, governance models, templates, or stakeholder review processes, preferred
• Background in customer support enablement, knowledge management, product documentation, or product marketing communications, preferred
• Ability to analyze content performance, stakeholder feedback, and release readiness metrics to improve future communications, preferred