Release Manager

Intelliswift - An LTTS Company; Madison (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Intelliswift - An LTTS Company is seeking a Release Manager in Madison, Wisconsin, to oversee the implementation and management of release processes and schedules. The ideal candidate will have extensive experience in release management and strong technical knowledge in cloud infrastructures.

You will collaborate with cross-functional teams, ensuring environment readiness and successful release execution, while leading the communication of implementation plans and statuses to stakeholders.

Qualifications

• 10+ years of software/SaaS experience with 5+ years in Release/Project/Program Management.
• Strong technical understanding of SDLC lifecycle and application architecture.
• 2+ years experience with Change Management and ServiceNow.

Responsibilities

• Accountable for release processes and environment configurations.
• Collaborate with leadership and customers for project success.
• Lead post-implementation review meetings and communication.

Skills

Release Management

Project Management

SaaS Experience

Cloud Infrastructure (AWS/Azure/GCP)

CI/CD Pipelines

Change Management

Communication Skills

Tools

ServiceNow

Job description

Responsibilities

• Accountable for creating, managing, and maintaining release processes, schedules, and environment configurations
• Collaborate with leadership and customers to understand their perspectives on balancing speed, risk, and environmental stability
• Identify and analyze risks, conflicts, and impacts within and across multiple releases; work with project teams to mitigate issues
• Collaborate with cross-functional teams to maintain high-quality deployment artifacts as they move through the entire release lifecycle
• Manage, plan, and negotiate release activities while coordinating with development teams for environment readiness
• Prepare implementation plans, review with project teams and stakeholders including contact lists, communications, back-outs, and production verifications
• Gather application, component (infrastructure), and dependency data required for releases
• Execute production deployments and implementation plans during the production readiness phase
• Communicate implementation plans, release statuses, issues, and resolutions to stakeholders and leadership in a timely manner
• Lead RCA and post-implementation review meetings; gather and coordinate implementation issue resolutions and communications
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Participate in CAB meetings to discuss release scope and/or roadblocks
• Develop and present executive-level reports, presentations, and analyses of initiatives, including roadmap and release execution
• Monitor pre-production and production environments to ensure stability, performance, and availability
• Identify, troubleshoot, and resolve pre-production incidents in a timely manner to prevent production impact
• Understand and manage technical aspects of application integration, cloud resources, infrastructure, and CI/CD pipelines
• Maintain documentation related to environment configurations, build and release procedures, notification lists, and dependencies
• Identify improvement opportunities in environment processes and implement automation solutions to enhance efficiency
• Coordinate with development, infrastructure, and operations teams to ensure environments align with application requirements
• Responsible for handling the pre-prod deployment window and working closely with teams for process improvements
• Ensure environment readiness for all releases by validating configurations, integrations, and dependencies
• Perform release and environment management assessments; identify process improvement opportunities and ensure adherence to strategies
• Make improvements in methodologies used for configuration management and software development processes
• Identify efficiencies in release and environment processes; propose and implement automation solutions
• Accountable for developing process improvements and training stakeholders on release and environment management processes

Required Skills

• 10+ years of software/SaaS experience with 5+ years in Release/Project/Program Management
• Strong technical understanding of SDLC lifecycle, application architecture, integration patterns, cloud infrastructure (AWS/Azure/GCP), and CI/CD tools
• 2+ years experience with Change Management and ServiceNow as a service management tool
• Proven organizational, presentation, and communication skills (written and verbal) with technical and non-technical staff at all management levels
• Strong knowledge of software development business processes, practices, and environment management
• Experience with project management, software development tools, and infrastructure monitoring platforms
• Ability to manage critical situations across teams to ensure release success with flexibility to accommodate evolving business needs
• Experience creating large-scale implementation plans, managing and coordinating them with multiple system integrations and dependencies
• Hands-on experience with CI/CD pipelines, cloud resource management, and infrastructure-as-code tools
• Release and/or project management experience on large IT programs supporting enterprise or government customers
• Problem-solving skills with ability to quickly identify root causes and implement solutions in pre-production environments