Project Manager - IT Service Delivery

Placements24; Houston (TX); Hybride; USD 54 000 - 78 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medical aid

Retirement fund contributions

Hybrid work model

Professional development

Résumé du poste

Placements24 is seeking a proactive Project Manager to lead IT service delivery improvement initiatives. The role combines hybrid office work in Randburg, ZA with remote days, focusing on ITIL-aligned projects that enhance efficiency, reliability, and service quality for internal and external stakeholders.

The ideal candidate will have 5–7 years of IT project management experience, strong stakeholder management, and familiarity with ITSM tools such as ServiceNow or BMC Remedy, with ITIL

Qualifications

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5-7 years of IT project management experience, with focus on service delivery or operations.
• Proven experience with ITIL-based service improvement projects.
• Strong understanding of ITSM principles, SLAs and operational processes.
• Familiarity with ITSM tools such as ServiceNow or BMC Remedy.
• Excellent leadership, communication and stakeholder management skills.
• Hybrid work experience with balance of office-based and remote responsibilities.
• ITIL Foundation or Practitioner certification is highly desirable.
• Ability to analyze service performance data and identify improvements.

Responsabilités

• Manage projects focused on improving IT service delivery processes, tools, and performance.
• Develop project plans with scope, objectives, deliverables, timelines, and resources.
• Oversee the implementation of new IT services and optimization of existing ones.
• Ensure projects align with ITIL best practices and SLAs.
• Monitor progress, identify risks, and implement mitigation strategies.
• Coordinate with IT operations, support staff, and business units for service integration.
• Manage vendor relationships for IT services and support contracts.
• Develop and maintain project documentation including status reports and change requests.
• Facilitate effective communication among project team members and stakeholders.
• Drive continuous improvement initiatives within IT service delivery.

Connaissances

ITIL

Stakeholder management

Project management

Service delivery

Leadership

Communication

Formation

Bachelor's degree in Information Technology or Computer Science

Outils

ServiceNow

BMC Remedy

Description du poste

About the Role

Our client, a leading IT solutions provider, is seeking a proactive Project Manager to focus on IT Service Delivery improvements. This role adopts a 'Hybrid' working arrangement, involving collaboration within their Randburg, Gauteng, ZA office and remote workdays. You will be responsible for managing projects aimed at enhancing the efficiency, reliability, and quality of IT services provided to internal and external stakeholders. This position requires a strong understanding of ITIL frameworks, service level agreements (SLAs), and operational excellence principles. The ideal candidate is adept at managing complex IT projects and possesses excellent stakeholder management skills.

Key Responsibilities

• Manage projects focused on improving IT service delivery processes, tools, and performance.
• Develop project plans, defining scope, objectives, deliverables, timelines, and resource requirements.
• Oversee the implementation of new IT services and the optimization of existing ones.
• Ensure projects align with ITIL best practices and Service Level Agreements (SLAs).
• Monitor project progress, identify risks, and implement mitigation strategies to ensure timely and successful delivery.
• Coordinate with IT operations teams, support staff, and business units to ensure seamless service integration.
• Manage vendor relationships for IT services and support contracts.
• Develop and maintain project documentation, including status reports, risk logs, and change requests.
• Facilitate effective communication among project team members and stakeholders.
• Drive continuous improvement initiatives within the IT service delivery function.

Requirements

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• A minimum of 5-7 years of experience in IT project management, with a specialization in service delivery or operations.
• Proven experience managing ITIL-based service improvement projects.
• Strong understanding of IT service management principles, SLAs, and operational processes.
• Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy).
• Excellent leadership, communication, and stakeholder management skills.
• Experience working in a hybrid model, balancing office-based and remote responsibilities.
• ITIL Foundation or Practitioner certification is highly desirable.
• Ability to analyze service performance data and identify improvement opportunities.

Benefits

• Our client offers a competitive salary package, along with a comprehensive benefits scheme including medical aid and retirement fund contributions.
• The hybrid work model provides flexibility and a good work-life balance.
• Opportunities for professional development, certifications, and training in IT service management are readily available.
• You will work in a dynamic IT environment with a focus on delivering exceptional services.
• Collaborate with skilled IT professionals and contribute to critical service enhancements.
• Generous annual leave and other statutory benefits apply.
• Be part of an organization committed to operational excellence and technological advancement.