Project Manager, Global Client Operations

VSI / Voice & Script International; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

VSI / Voice & Script International is seeking a project manager in Los Angeles with strong Korean and English language skills and a background in localisation or media projects. You will lead full project cycles, coordinate with Sales and Account Management, and ensure on-time delivery and profitability.

You will leverage OOONA project management tools; familiarity with subtitling workflows and cross-functional teamwork will be essential in coordinating multi-media needs and client

Qualifications

• Must be fluent in both Korean and English.
• Prior project management experience in localisation/media industries or similar.
• Understanding of dubbing workflows is a plus.
• Excellent teamwork with internal stakeholders to coordinate multi-media needs.

Responsibilities

• Manage full project cycles from brief to invoicing, ensuring adherence to processes and quality standards.
• Control budgets, invoicing, and change orders to hit profitability targets.
• Provide operational support during quoting and collaborate with Sales and Account Management.
• Advise clients on VSI services and cross-sell opportunities to Sales.
• Prepare project reports for the account manager or Head of Department.
• Arrange production meetings and maintain clear client communications.
• Identify improvement opportunities for projects, accounts and processes.
• Manage data entry and lifecycle of projects in internal tools.
• Perform ad hoc admin duties as required.

Skills

Korean & English

Project management

Dubbing workflows

Team collaboration

Communication skills

Tools

OOONA

Subtitle tools

Job description

• Managing full project cycles from initial receipt of brief from Account Management or Sales to sign-off for invoicing - via planning, scheduling, budgeting, problem solving, monitoring quality of deliverables, delivery to clients and post-project review - all while adhering to VSI's processes and quality standards
• Managing workflows to ensure projects are completed on a timely basis, within agreed budget and to a high quality at all times
• Close financial monitoring and control of projects through budgets, invoicing and change orders, achieving targeted levels of profitability
• Providing operational support to Sales and Account Management at quoting stage where needed
• Proactively maintaining a thorough understanding of VSI's core businesses to be able to advise clients on our services and pass on cross-selling opportunities to Sales
• Preparing project reports for the account manager and/or Head of Department as required
• Arranging production meetings or conference calls with clients on complex projects and maintaining strong communication channels
• Using your initiative to deal with client or supplier issues and escalating to line manager where required
• Identifying improvement opportunities for projects, accounts and processes
• Discussing and understanding each client's specific requirements and offering advice if necessary
• Processing supplier and client invoices timely and accurately
• Working with internal tools making sure all data is entered correctly and life cycle of projects is managed efficiently
• Performing any ad hoc admin

About The Role

• Managing full project cycles from initial receipt of brief from Account Management or Sales to sign-off for invoicing - via planning, scheduling, budgeting, problem solving, monitoring quality of deliverables, delivery to clients and post-project review - all while adhering to VSI's processes and quality standards
• Managing workflows to ensure projects are completed on a timely basis, within agreed budget and to a high quality at all times
• Close financial monitoring and control of projects through budgets, invoicing and change orders, achieving targeted levels of profitability
• Providing operational support to Sales and Account Management at quoting stage where needed
• Proactively maintaining a thorough understanding of VSI's core businesses to be able to advise clients on our services and pass on cross-selling opportunities to Sales
• Preparing project reports for the account manager and/or Head of Department as required
• Arranging production meetings or conference calls with clients on complex projects and maintaining strong communication channels
• Using your initiative to deal with client or supplier issues and escalating to line manager where required
• Identifying improvement opportunities for projects, accounts and processes
• Discussing and understanding each client's specific requirements and offering advice if necessary
• Processing supplier and client invoices timely and accurately
• Working with internal tools making sure all data is entered correctly and life cycle of projects is managed efficiently
• Performing any ad hoc admin

Core Skills

• Must be fluent in both Korean and English
• Prior experience in a project management capacity in the localisation and/or media industries or similar role
• Understanding of the dubbing workflows
• Being an excellent team player, particularly when working closely with internal stakeholders to coordinate multi-media needs across production services, ensuring consistency
• Effective verbal and written communication when working with clients, suppliers and internal team members
• Ability to work to tight deadlines, often under pressure, in a calm manner, always focusing on providing excellent customer service
• High motivation and solution focused with proven problem-solving and organisational skills
• Ability manage time effectively and prioritise tasks according to business needs
• Flexibility and adaptability to be able to apply last minute changes and find solutions
• Excellent attention to detail and time management
• Good Microsoft Office skills
• Previous experience with OOONA Project management or other similar tools will be an advantage
• Previous experience with subtitling specifications and tools an advantage

Why join VSI?

At VSI, you'll be part of a passionate, and highly driven team that’s helping entertainment travel the world. This is your chance to work on iconic global content, develop deep client partnerships, and make your mark in a creative, collaborative, and fast-moving environment.

We offer the scope to grow your career while being supported by some of the best talent in the localisation industry.

Due to the high number of applications for the position, we regret that we will only be able to respond to successful applicants.