Client Services Associate

TransPerfect; Corvallis (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Equal opportunities

International collaboration

Friendly working environment

Career growth

Job summary

TransPerfect in Corvallis, OR seeks a Client Services Associate to be the main point of contact for clients and coordinate translation projects with the Production team. You will manage preflight tasks, enter project details into internal systems, and ensure everything is ready for production.

You will collaborate with team members to assess scope, prepare cost/time estimates, and keep projects on track by communicating progress and addressing issues promptly.

Qualifications

• Bachelor's degree or equivalent required.
• Experience in customer service.
• Experience building relationships with clients and co-workers.

Responsibilities

• Coordinate new projects and enter key details into internal systems.
• Collaborate with production team to assess scope, estimate cost and timelines.
• Provide budget, schedule and instructions to project team, anticipate roadblocks.
• Serve as liaison between client and internal staff and manage client expectations.
• Monitor progress, deadlines and budgets to ensure high quality deliverables.
• Educate project team on clients’ industry and business needs for better service.
• Troubleshoot issues and resolve client concerns.
• Complete other tasks as assigned by a manager.

Skills

Customer service

Relationship building

Project coordination

Second language

Education

Bachelor's degree

Job description

Overview

We’re looking for a Client Services Associate to join our team! In this role, you’ll be the main point of contact for clients, working closely with our Production team to make sure projects run smoothly from start to finish. You’ll help coordinate new projects, manage preflight tasks, enter key details into internal systems, and ensure everything is ready for production.

Description

• Respond to client requests for new project initiatives through our centralized technology

• Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

• Where applicable, initiate some project specifics to set the production team/individual project up for success

• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service

• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

• Serve as the central point of contact for and liaison between external client contact and internal production staff

• Set and fulfill client expectations

• Comply with all ISO regulations, processes and procedures

• Potentially troubleshoot problem projects

• Understand and abide by individual project instructions and effectively communicate to the production team

• Investigate client complaints where applicable

• Discuss issues with clients and production staff and creatively problem solve to alleviate issues

• Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor

What we offer:

• Equal opportunities within an environment that celebrates diversity.

• Possibility to collaborate with the managers and colleagues from different, international locations.

• Friendly working environment.

• Opportunities to learn and grow within the Company.

Required Experience and Qualifications:

• Minimum Bachelor’s degree or its equivalent

• Experience in customer service

• Experience building relationships with clients and co-workers

Desired Skills and Experience:

• Knowledge of a second language

• Experience coordinating projects and assignment of resources