Project Manager / Estimator

SERVPRO of Fort Lee; Ridgefield (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

SERVPRO of Fort Lee is looking for a Project Manager to oversee mitigation projects and production operations. You will ensure quality results, manage a team of trained employees, and maintain communication with various personnel.

The ideal candidate will have restoration experience, proper certification, and skills in customer conflict resolution. You must be available for on-call shifts and maintain a clean driving record.

This role is critical for maintaining high standards in our production processes, ensuring that all projects meet customer satisfaction and compliance requirements.

Qualifications

• Must have effective communication skills, both written and verbal.
• Experience in restoration processes is required.
• Familiarity with Xactimate software is necessary.
• IICRC Certification is needed to qualify.
• Must be available for on-call schedules and maintain a clean driving record.

Responsibilities

• Manage and improve production operations for quality results.
• Supervise production personnel and communicate with management.
• Ensure compliance with company policies and quality control procedures.
• Train and develop production staff.
• Respond to water and fire loss calls effectively.

Skills

Effective written and oral communication

Restoration experience

Xactimate experience

IICRC Certification

Customer conflict resolution

Job description

Manage company mitigation projects, services and production operations through production personnel. Ensure a quality team of properly trained employees produce jobs completed according to company policies, processes and procedures. Supervise, monitor and communicate with management on all project activities. Manage and improve production operations (whenever possible) to assure quality results and customer satisfaction.

• Oversee and manage all production activities to meet (or exceed) revenue, expense and profit goals and objectives
• Residential and commercial property estimating, scoping and quality control
• Secure approved scope and price with insurer and property owner.
• Respond to calls and manage water and fire losses
• Ability to build relationships with property owners and insurance adjusters
• Training and development of team members.
• Monitor all projects to completion.
• Ensure quality communication with executive, office, production and marketing personnel
• Coordinate production resources for job scheduling and completion (including subcontractors where necessary)
• Ensure compliance with all company policies, procedures and processes
• Oversee quality control of all products, services and work production activities
• Provide product, safety and production training
• Assist in recruiting, hiring and development of production staff
• Handle and resolve customer conflicts (when necessary) to assure customer satisfaction

Position Requirements

• Effective written and oral communication
• Restoration experience
• Xactimate experience
• IICRC Certification
• Available for on-call schedule
• Clean driving record

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.