Mitigation Estimator

Servpro of Augusta/Waterville; Augusta (ME); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Bonus based on performance

Company car

Job summary

Servpro of Augusta/Waterville is seeking a Mitigation Estimator to manage assessment, estimation, and securing restoration projects for property damage due to water, fire, mold, or storms. You will develop accurate scopes of work and maintain high service standards with owners, insurers, clients, and vendors.

The role requires strong estimating skills, customer service excellence, and the ability to work with cross-functional teams in a fast-paced emergency service environment.

Qualifications

• Bachelor’s degree in construction management, business, or related field preferred.
• Minimum of 2 years of experience in restoration estimating, water/fire mitigation, and/or insurance adjusting.
• Strong customer service skills for handling stressful loss situations.
• Excellent written and verbal communication with customers, adjusters, and internal teams.
• Proficiency in estimating software and familiarity with insurance carrier guidelines and TPA programs.
• Strong analytical and problem-solving skills in evaluating property damage and determining scope of work.
• Ability to thrive in a fast-paced, emergency service environment with shifting priorities.
• Detail-oriented with strong organizational and documentation skills.
• Team-oriented mindset with ability to collaborate with production crews and office staff.
• Valid driver’s license with the ability to travel locally to job sites.

Responsibilities

• Establish and maintain strong customer relationships for mitigation services.
• Educate customers on the restoration and mitigation process, including timelines, expectations, and next steps.
• Assess property damage and work with customers to understand immediate needs, safety concerns, and potential upgrades.
• Ensure all estimates and scopes align with client requirements and insurance carrier guidelines.
• Analyze labor, materials, equipment, and time required for restoration and remediation projects.
• Create accurate sketches and develop an initial scope of work for mitigation and restoration services.
• Deliver consistent, detailed, and well-documented estimates using industry-standard tools.
• Identify project constraints, potential hazards, and required repairs or upgrades related to damage conditions.
• Collaborating with Project Managers and field teams to validate scope, pricing, and production approach.
• Identify, document, and finalize the full scope of work.
• Coordinate with external resources as needed (e.g., adjusters, industrial hygienists, engineers, environmental testing firms) to ensure estimate accuracy.
• Assemble clear, accurate, and well-organized estimates for internal review and client submission.
• Communicate estimate details, project scope, and updates effectively with customers, insurance partners, and internal teams.

Skills

Customer service

Communication

Estimating

Problem-solving

Team collaboration

Travel locally

Education

Bachelor’s degree in construction management, Business, or related field preferred

Tools

Estimating software

Job description

Benefits

• Paid time off
• 401(k) matching
• Bonus based on performance
• Company car

The Mitigation Estimator is responsible for managing a wide range of functions necessary to successfully assess, estimate, and secure restoration and remediation projects. This role ensures an accurate scope of work is developed for property damage resulting from water, fire, mold, storm, or other related incidents. The Mitigation Estimator is accountable for delivering consistent, detailed, and comprehensive estimates while maintaining a high level of service in all interactions with property owners, insurance representatives, clients, and vendors throughout the restoration process.

Primary Responsibilities

• Establish and maintain strong customer relationships for mitigation services
• Educate customers on the restoration and mitigation process, including timelines, expectations, and next steps
• Assess property damage and work with customers to understand immediate needs, safety concerns, and potential upgrades
• Ensure all estimates and scopes align with client requirements and insurance carrier guidelines
• Analyze labor, materials, equipment, and time required for restoration and remediation projects
• Create accurate sketches and develop an initial scope of work for mitigation and restoration services
• Deliver consistent, detailed, and well-documented estimates using industry-standard tools
• Identify project constraints, potential hazards, and required repairs or upgrades related to damage conditions
• Collaborating with Project Managers and field teams to validate scope, pricing, and production approach
• Identify, document, and finalize the full scope of work
• Coordinate with external resources as needed (e.g., adjusters, industrial hygienists, engineers, environmental testing firms) to ensure estimate accuracy
• Assemble clear, accurate, and well-organized estimates for internal review and client submission
• Communicate estimate details, project scope, and updates effectively with customers, insurance partners, and internal teams

Education and Experience Requirements

• Bachelor’s degree in construction management, Business, or related field preferred
• Minimum of 2 years of experience in restoration estimating, water/fire mitigation, and/or insurance adjusting
• Strong customer service skills with the ability to manage customers during stressful loss situations
• Excellent written and verbal communication skills for working with customers, adjusters, and internal teams
• Proficiency in estimating software and familiarity with insurance carrier guidelines and TPA programs
• Strong analytical, critical thinking, and problem-solving skills in evaluating property damage and determining scope of work
• Ability to thrive in a fast-paced, emergency service environment with shifting priorities
• Detail-oriented with strong organizational and documentation skills
• Team-oriented mindset with the ability to collaborate effectively with production crews and office staff
• Valid driver’s license with the ability to travel locally to job sites as needed

Physical and Work Environment Requirements

• Walking and/or standing for extended periods throughout the day
• Frequent driving and sitting
• Occasional ladder use and work at heights
• Exposure to varying environmental conditions, including heat and humidity
• Work environments may include active job sites with elevated noise levels

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position with standard working hours typically between 7:30 a.m. and 4:30 p.m., Monday through Friday, with a minimum of 40 hours per week. Due to the nature of the restoration industry, flexibility is required, including extended hours, evenings, weekends, and holidays as needed.

This position participates in an on-call rotation and must be available to respond to emergency service calls outside of normal business hours. Rapid response to water, fire, and other property damage events is a critical component of this role.

Compensation for this role is an annual salary of $60k - $80k + bonus and is based on experience.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.