Project Manager, Customer Experience Ops (Remote)

Gainwell Technologies LLC; United States; Remote; USD 93,000 - 133,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies LLC is seeking a Project Manager for Customer Experience Operations. You will help clients improve health and well-being through technology and innovation, leading project teams and delivering outcomes across complex health programs.

Responsibilities include planning, budgeting, risk management, and client communication, with opportunities for growth and leadership development within a flexible, remote-ready environment in the United States.

Qualifications

• 5+ years of experience managing complex projects, programs or initiatives through a full project management life cycle, with Medicaid/Medicare exposure preferred.
• Expertise with project management methodologies such as Catalyst or PMP.
• Solid understanding of budget development, control and assurance in projects.
• Ability to translate program objectives into clear, achievable scope and milestones.

Responsibilities

• Lead one or more large project management teams by breaking down bigger programs and guiding staffing.
• Spearhead planning, tracking and oversight with clear direction and deadlines for timely delivery.
• Communicate with client, company and project leadership; measure and share project metrics and status.
• Create project schedules, definitions, budgets and objectives across all phases of delivery.
• Proactively escalate risks and implement mitigation plans across non-direct reports.
• Assist with new proposals, SOWs, and business development to support growth.

Skills

Project management

Leadership

Communication

Stakeholder management

Budgeting

Education

PMP certification

Catalyst methodology training

Tools

Project management software

Job description

Gainwell Technologies LLC is seeking a Project Manager for Customer Experience Operations. You will help clients improve health and well-being through technology and innovation, leading project teams and delivering outcomes across complex health programs.

Responsibilities include planning, budgeting, risk management, and client communication, with opportunities for growth and leadership development within a flexible, remote-ready environment in the United States.