Project Manager [AQ-20733]

Aquent; San Mateo (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Aquent is partnering with a pioneering autonomous transportation company to optimize fleet operations through structured process management and rigorous issue resolution. You will own SOPs, playbooks, and dashboards, coordinating with engineering, operations, and leadership to scale operations safely and efficiently.

Join a team driving continuous improvement and scalable workflows in a cutting-edge mobility domain, transforming operational challenges into sustainable outcomes.

Qualifications

• Experience leading programs or projects in technical/operational settings.
• Ability to manage end-to-end issue resolution with triage, prioritization and follow-through.
• Strong cross-functional communication across engineering, operations and leadership.

Responsibilities

• Own and maintain operational process documentation, including playbooks, workflows, and checklists.
• Manage the end-to-end operational issue resolution process with triage and root-cause analysis.
• Partner with stakeholders to investigate challenges and implement process improvements.
• Develop dashboards and reporting to show visibility into issue resolution and program health.
• Support planning to scale fleet operations with milestones, dependencies, risks, and deliverables.
• Lead recurring triage meetings and stakeholder discussions with clear action items.
• Identify opportunities to streamline workflows and standardize processes.

Skills

Project management

Program management

Cross-functional collaboration

Jira

Confluence

Documentation

Issue tracking

Communication

Tools

Jira

Confluence

Job description

Aquent is partnering with a pioneering company that is revolutionizing autonomous transportation. This innovative organization is at the forefront of developing and scaling cutting-edge autonomous vehicle technology, shaping the future of mobility. Join a team where your contributions will directly impact the reliability and successful scaling of next-generation autonomous services, transforming operational challenges into sustainable, impactful improvements.

About The Opportunity

Are you a proactive and detail-oriented individual eager to drive operational excellence in a groundbreaking field? We are seeking a dynamic professional to join a pioneering team responsible for the safe and efficient operation of a growing autonomous vehicle fleet. As the service fleet expands, this team owns the critical processes, tools, and cross-functional coordination that ensure operations run smoothly at scale. In this pivotal role, you will bring essential structure and clarity to complex operational challenges, managing issues from identification through resolution, and meticulously documenting and continuously improving processes. You will partner closely with engineering, operations, and leadership to drive timely issue resolution, enhance workflows, and support strategic initiatives that enable the fleet to scale efficiently and reliably, making a tangible impact on the future of mobility.

Your Impact

• Own and maintain operational process documentation, including playbooks, workflows, and checklists, ensuring procedures remain accurate, organized, versioned, and accessible as operations evolve.
• Manage the operational issue resolution process end to end, including triaging incoming tickets, assigning priorities, tracking root cause analysis, coordinating solutions, and confirming issues are fully resolved before closure.
• Partner with cross-functional stakeholders to investigate operational challenges, identify root causes, implement solutions, and ensure process improvements are incorporated into day-to-day workflows.
• Develop and maintain reporting and dashboards to provide leadership with visibility into issue resolution, recurring trends, operational performance, and overall program health.
• Support planning and execution of initiatives to scale fleet operations, tracking cross-functional milestones, dependencies, risks, and deliverables.
• Facilitate recurring issue triage meetings, program reviews, and stakeholder discussions, ensuring action items are clearly documented, assigned, and completed.
• Identify opportunities to streamline workflows, improve operational efficiency, and establish standardized processes across teams.
• Support general project and program management activities, including scheduling, status reporting, stakeholder communication, and process improvement initiatives.

What You’ll Bring (Required Skills)

• Experience in project or program management, preferably within a technical, operational, or fast-paced environment.
• Proficiency with Jira and Confluence for issue tracking, workflow management, project coordination, and process documentation.
• Experience developing, documenting, maintaining, or improving operational processes, workflows, SOPs, or playbooks.
• Ability to manage issues from identification through resolution, including prioritization, progress tracking, stakeholder coordination, and follow-through.
• Strong organizational and cross-functional communication skills, with the ability to coordinate effectively across engineering, operations, and leadership teams.
• Experience tracking project milestones, dependencies, action items, and risks while maintaining clear visibility into program progress.
• Ability to bring structure and clarity to ambiguous situations, manage competing priorities, and adapt to evolving operational needs.

Stand Out With (Desired Skills)

• Experience supporting operational scaling initiatives within fleet operations, automotive, robotics, manufacturing, infrastructure, or other complex technical environments.
• Familiarity with root cause analysis and continuous improvement methodologies, such as five whys or fishbone diagrams.
• Experience building dashboards, monitoring operational metrics, or reporting on issue resolution trends and program performance.
• Background in autonomous vehicle operations, robotics, or related emerging technologies.