Fleet Operations PM: Scale & Process Excellence

Aquent; Foster City (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Retirement plan with match

Free online training (Aquent Gymnasium

Job summary

Aquent Talent is seeking an experienced Fleet Operations Program Manager to own documentation, playbooks, workflows, and escalation processes for a growing autonomous vehicle fleet in Foster City, CA. You will coordinate across operations, engineering, and leadership to resolve issues and optimize day-to-day workflows.

The role emphasizes documenting procedures, triaging tickets end-to-end, building dashboards, and supporting initiatives to scale operations.

Qualifications

• Experience in project or program management, preferably in a technical, operational, or fast-paced environment.
• Proficiency with Jira and Confluence for issue tracking, workflow management, project coordination, and process documentation.
• Experience developing, documenting, maintaining, or improving operational processes, workflows, SOPs, or playbooks.
• Ability to manage issues from identification through resolution, including prioritization, progress tracking, stakeholder coordination, and follow-through.

Responsibilities

• Own and maintain operational process documentation, including playbooks, workflows, and checklists, ensuring procedures remain accurate, organized, versioned, and accessible as operations evolve.
• Manage the operational issue resolution process end to end, including triaging incoming tickets, assigning priorities, tracking root cause analysis, coordinating solutions, and confirming issues are fully resolved before closure.
• Partner with cross-functional stakeholders to investigate operational challenges, identify root causes, implement solutions, and ensure process improvements are incorporated into day-to-day workflows.
• Develop and maintain reporting and dashboards to provide leadership with visibility into issue resolution, recurring trends, operational performance, and overall program health.
• Support planning and execution of initiatives to scale fleet operations, tracking cross-functional milestones, dependencies, risks, and deliverables.
• Facilitate recurring issue triage meetings, program reviews, and stakeholder discussions, ensuring action items are clearly documented, assigned, and completed.
• Identify opportunities to streamline workflows, improve operational efficiency, and establish standardized processes across teams.
• Support general project and program management activities, including scheduling, status reporting, stakeholder communication, and process improvement initiatives.

Skills

Project management

Cross-functional communication

Issue tracking

Process documentation

Tools

Jira

Confluence

Job description

Aquent Talent is seeking an experienced Fleet Operations Program Manager to own documentation, playbooks, workflows, and escalation processes for a growing autonomous vehicle fleet in Foster City, CA. You will coordinate across operations, engineering, and leadership to resolve issues and optimize day-to-day workflows.

The role emphasizes documenting procedures, triaging tickets end-to-end, building dashboards, and supporting initiatives to scale operations.