Operational Excellence Specialist

Aquent; Foster City (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Aquent Talent is seeking a Process Improvement professional to help scale operations as we transition from R&D to commercial deployment. You will join the Process Improvement team to refine workflows, document playbooks, and partner with operations, product, and engineering to drive efficiency and enhance customer experiences.

The role emphasizes data‑driven decision making, strong communication, and a proactive mindset in a fast‑growing environment.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 3+ years of experience in program management, operational excellence, process improvement, or a related field.
• Experience developing operational efficiencies in remote operations or similar environments (i.e., call center, BPO, teleoperation, remote support centers, etc.).
• Experience in a product‑based operations environment.
• Prior experience developing and using data and metrics to support strategic decision‑making.
• Excellent written and verbal communication skills.
• Proactive mindset and resourcefulness.
• Computer literacy proficiency.

Responsibilities

• Proactively collaborate cross-functionally to intake, document, and strategically prioritize requests for process enhancements and operational playbook updates from diverse internal sources.
• Drive the successful advancement of critical process improvement projects by fostering strong partnerships with operational, product, and engineering teams.
• Provide clear, concise, and timely bi‑weekly status updates to key stakeholders on the progress and impact of process improvement initiatives.
• Develop and maintain comprehensive process documentation to ensure robustness and clarity across the operations organization.

Skills

Communication skills

Data-driven decisions

Proactive mindset

Computer literacy

Remote operations experience

Education

Bachelor’s degree in Business Administration or related field

Job description

Join a pioneering company at the exciting juncture of transitioning from R&D to commercial operations. This organization is rapidly scaling its innovative solutions, focusing on optimizing fleet operations to deliver exceptional customer experiences with unparalleled efficiency.

Step into a pivotal role where your expertise will directly shape the operational backbone of a rapidly expanding organization. As a key contributor to the Process Improvement team, you will be instrumental in refining and scaling operations, ensuring seamless transitions from research to commercial deployment. Your work will directly enhance efficiency, elevate customer experience, and accelerate the deployment of cutting‑edge technology, impacting everything from cross‑functional collaboration to vehicle readiness and service quality.

What You’ll Do

• Proactively collaborate cross-functionally to intake, document, and strategically prioritize requests for process enhancements and operational playbook updates from diverse internal sources.
• Drive the successful advancement of critical process improvement projects by fostering strong partnerships with operational, product, and engineering teams.
• Provide clear, concise, and timely bi‑weekly status updates to key stakeholders on the progress and impact of process improvement initiatives.
• Develop and maintain comprehensive process documentation to ensure robustness and clarity across the operations organization.

What You’ll Bring

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 3+ years of experience in program management, operational excellence, process improvement, or a related field.
• Experience developing operational efficiencies in remote operations or similar environments (i.e., call center, BPO, teleoperation, remote support centers, etc.).
• Experience in a product‑based operations environment.
• Prior experience developing and using data and metrics to support strategic decision‑making.
• Excellent written and verbal communication skills.
• Proactive mindset and resourcefulness.
• Computer literacy proficiency.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

#LI-SK4