Operational Excellence Specialist [AQ-20997]

Aquent; San Mateo (CA); On-site; USD 95,000 - 140,000; Full time

Job summary

Aquent is partnering with a pioneering company to optimize its process improvement and operational playbooks as it scales from R&D to commercial operations in California. You will join the Process Improvement team to refine and scale operations, enhancing efficiency and customer experiences across the organization.

In this role, you will work cross-functionally with operations, product, and engineering teams, delivering bi-weekly updates and maintaining robust process documentation to support

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 3+ years of experience in program management, operational excellence, process improvement, or a related field.
• Experience developing operational efficiencies in remote operations or similar environments (i.e., call center, BPO, teleoperation, remote support centers, etc.).
• Experience in a product-based operations environment.
• Prior experience developing and using data and metrics to support strategic decision-making.
• Excellent written and verbal communication skills.
• Proactive mindset and resourcefulness.
• Computer literacy proficiency.

Responsibilities

• Proactively collaborate cross-functional to intake, document, and strategically prioritize requests for process enhancements and operational playbook updates from diverse internal sources.
• Drive the successful advancement of critical process improvement projects by fostering strong partnerships with operational, product, and engineering teams.
• Provide clear, concise, and timely bi-weekly status updates to key stakeholders on the progress and impact of process improvement initiatives.
• Develop and maintain comprehensive process documentation to ensure robustness and clarity across the operations organization.

Skills

Program management

Operational excellence

Remote operations

Product operations

Data-driven decisions

Communication skills

Proactive mindset

Computer literacy

Education

Bachelor's degree in Business Administration, Operations Management, or a related field

Job description

Aquent is proud to partner with a pioneering company that is revolutionizing its industry. This rapidly scaling organization is transitioning from groundbreaking research and development to full commercial operations, optimizing its advanced fleet operations to deliver exceptional customer experiences with unparalleled efficiency. Join a team eager to contribute to this transformative mission and shape the future of operational excellence.

Step into a pivotal role where your expertise will directly shape the operational backbone of a rapidly expanding organization. As a key contributor to the Process Improvement team, you will be instrumental in refining and scaling operations, ensuring seamless transitions from research to commercial deployment. Your work will directly enhance efficiency, elevate customer experience, and accelerate the deployment of cutting-edge technology, impacting everything from cross-functional collaboration to vehicle readiness and service quality. This is an incredible opportunity to make a tangible impact and drive significant improvements across a dynamic environment, directly contributing to the success and expansion of a groundbreaking service.

What You'll Do

• Proactively collaborate cross-functionally to intake, document, and strategically prioritize requests for process enhancements and operational playbook updates from diverse internal sources.
• Drive the successful advancement of critical process improvement projects by fostering strong partnerships with operational, product, and engineering teams.
• Provide clear, concise, and timely bi-weekly status updates to key stakeholders on the progress and impact of process improvement initiatives.
• Develop and maintain comprehensive process documentation to ensure robustness and clarity across the operations organization.

What You'll Bring

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 3+ years of experience in program management, operational excellence, process improvement, or a related field.
• Experience developing operational efficiencies in remote operations or similar environments (i.e., call center, BPO, teleoperation, remote support centers, etc.).
• Experience in a product-based operations environment.
• Prior experience developing and using data and metrics to support strategic decision-making.
• Excellent written and verbal communication skills.
• Proactive mindset and resourcefulness.
• Computer literacy proficiency.