Project Manager

CEIBA HEALTH; New York (NY); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Annual performance bonus

Medical benefits

401(k) with company match

Flexible work schedule

Job summary

Ceiba Healthcare is seeking a Project Manager to lead the end-to-end deployment of AI-enabled Virtual Care technologies, including Tele-ICU, Tele-Neurology, and Tele-Psychiatry, from contract signature through go-live and ongoing success.

In this role you will collaborate with Clinical Leadership to align deployments with clinical workflows, manage the full technology lifecycle, and travel onsite several times per year to ensure smooth implementation and sustained value realization.

Qualifications

• 3+ years project management in healthcare technology or telehealth deployments.
• Experience owning full technology lifecycle from install to renewal.
• Experience managing client relationships post go-live with executive & clinical check-ins.

Responsibilities

• Own deployment planning, hardware installation, and software rollout onsite as needed.
• Coordinate teams across Engineering, Product, Clinical and Vendors.
• Ensure deployments comply with HIPAA and FDA requirements.
• Maintain account plan and milestones through contract term.

Skills

Project management

Healthcare IT

Stakeholder management

Epic/Cerner PM

Tableau

HIPAA compliance

AI in healthcare

Travel onsite

Education

Bachelor's in health admin/CS/IS/engineering

Epic/Cerner credentials

PMP

RN clinical background welcome

Tools

Epic

Cerner (Oracle Health)

Tableau

Job description

Clinical Transformation & AI-Enabled Virtual Care

Transform the Future of Healthcare Delivery

Healthcare is undergoing one of the most significant transformations in its history, and health systems need partners who can turn ambitious technology investments into real, working care delivery.

At Ceiba Healthcare, our Project Managers are the technology and implementation arm behind our Clinical Transformation with Integrated AI-Enabled Virtual Care Technologies, turning every signed agreement into a live program, in close partnership with Clinical Leadership, from first install through long-term success.

Your Mission

As a Project Manager, you will lead the end-to-end deployment of Ceiba Healthcare's Clinical Transformation with Integrated AI-Enabled Virtual Care Technologies, including tele-specialty programs such as Tele-ICU, Tele-Neurology, and Tele-Psychiatry, from contract signature through go-live and every customer success stage that follows, working hand-in-hand with Clinical Leadership to ensure lasting impact.

What We're Looking For

We're seeking experienced project management professionals who thrive in complex, matrixed environments, are ready to own mission-critical virtual care deployments end-to-end, and are genuinely excited about AI-enabled healthcare technology.

Experience

• 3+ years of project management experience in healthcare technology, health IT, or virtual care/telehealth deployment.
• Experience owning the full technology lifecycle of a customer relationship: installation through ongoing optimization and renewal, not just a single go-live event.
• Demonstrated experience managing client relationships after go-live, including executive and clinical check-ins, issue resolution, solution adoption, and ongoing customer satisfaction.
• Proven ability to translate customer feedback, utilization patterns, and evolving clinical needs into solution improvements that strengthen value realization and support contract renewal and re-signature.
• Experience partnering directly with Clinical Leadership (CMO, CNO, CMIO, Clinical Informatics) to align deployments with clinical workflows and patient care priorities.
• Hands-on experience deploying virtual care/telehealth hardware and software: tele-carts, cameras, peripherals, network/system configuration.
• Direct experience as an Epic or Cerner (Oracle Health) Project Manager, or similar EHR implementation PM, managing build, testing, training, and go-live is strongly preferred.
• Experience working with data and visualization tools such as Tableau to analyze performance, develop client-facing reporting and dashboards, and translate data into actionable insights that demonstrate solution value and identify opportunities for ongoing improvement.
• Working knowledge of HIPAA and FDA requirements, and interoperability standards (HL7/FHIR); familiarity with Epic and/or Cerner platforms.
• A genuine AI enthusiast and someone who follows emerging AI tools and use cases in healthcare and is excited to help clinical teams adopt AI-enabled virtual care technology.
• Willingness to travel onsite 6-12 times per year.
• PMP, CAPM, or equivalent project management certification is a plus, but not required.

Education

• Bachelor's degree in healthcare administration, computer science, information systems, engineering, or a related field preferred.
• Epic Project Manager or Cerner (Oracle Health) implementation credentials are a strong plus.
• PMP certification (or active pursuit of one) is viewed favorably.
• Candidates with a clinical background (e.g., RN) looking to transition into healthcare technology are also welcome and encouraged to apply; frontline clinical experience is a valuable asset in this role.

Primary Solution Areas

• AI-Enabled Integrated Virtual Specialty Care Platform (Tele-Nursing, Tele-ICU, Tele-Neurology, Tele-Cardiology, Tele-Psychiatry, Tele-Hospitalist, and additional specialty programs)
• Clinical Collaboration
• Clinical Workflow Automation

How You'll Create Impact

Deployment & Technical Delivery

• Own all technical aspects of deployment — planning, configuration, hardware installation, and software rollout — including onsite travel as needed.
• Define project scope, deliverables, and timelines in partnership with Clinical Leadership and internal stakeholders.
• Maintain continuity from signed contract through implementation by tracking customer commitments, success criteria, and expectations and ensuring they are reflected in the deployed solution and ongoing account plan.
• Coordinate Engineering, Product, Clinical, and vendor teams to deliver, integrate, and validate solutions on schedule.
• Ensure every deployment complies with healthcare regulations and manufacturer specifications, including HIPAA and FDA requirements.

Clinical Partnership & Lifecycle Ownership

• Serve as the primary technology owner and point of contact for Hospital Leadership for the full lifecycle of the contract, with accountability for client satisfaction, solution value, and renewal and re-signature readiness.
• Build trusted, ongoing relationships with CMOs, CNOs, CMIOs, and clinical informatics leaders as clinical needs evolve.
• Establish a consistent client governance cadence to review adoption, outcomes, open issues, roadmap priorities, and overall account health throughout the contract term.
• Continuously identify and lead opportunities to improve workflows, configuration, integrations, and solution utilization in partnership with Product, Engineering, Clinical, and Sales teams.
• Provide ongoing technical support, manage upgrades, drive continuous process improvement, and document delivered value so the client has a clear case to renew at the end of the contract term.
• Proactively manage project risks, escalating and resolving issues before they impact clinical operations.

Stakeholders You'll Work With

You’ll partner closely with Clinical Leadership, as well as stakeholders across Ceiba, including:

• Chief Medical Officer (CMO), Chief Nursing Officer (CNO), Chief Medical Information Officer (CMIO)
• Chief Information Officer (CIO), VP of Telehealth/Virtual Care, VP of Clinical Operations, CFO, and CNIO
• Internal Product, Engineering, Clinical, and Sales teams, and technology vendors/suppliers

Why Top Performers Join Ceiba

• Opportunity to help shape a rapidly growing healthcare technology company.
• Ownership of the full technology lifecycle for hospital and health system accounts — from first install to long-term clinical impact.
• Direct, ongoing partnership with Clinical Leadership shaping how technology is used at the bedside.
• Collaborative, entrepreneurial, and high-performing culture.
• Ceiba's technology is in active use across more than 35 states, supporting healthcare providers ranging from large nationwide health systems to rural community hospitals.
• Base salary: $95,000–$120,000, commensurate with experience
• Annual performance bonus target: up to 10%, tied to deployment milestones and long-term customer success
• Comprehensive health benefits package and 401(k) retirement savings plan with company match
• Flexible work schedule, with travel as required for onsite deployments