Project Manager, Customer Engineering

Claritas Rx; United States; On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

Flexible work environment

Job summary

Claritas Rx, a rapidly growing healthcare technology company, is seeking a Project Manager to join our Customer Engineering team. You will serve as the program coordination lead responsible for end-to-end operational execution of customer implementations, including data loading, configurations, SFTP setup, and training environment planning, coordinating with the Implementation and Customer Success teams.

In this role you will own governance artifacts, manage JIRA tickets, prepare concise reports

Qualifications

• 5+ years of project or program management experience in SaaS/healthcare technology.
• Experience coordinating multiple concurrent customer delivery programs end-to-end.
• Hands-on experience with JIRA for ticket intake, grooming, prioritization, and sprint/Kanban board management.
• BS/BA in business, engineering, computer science, or related field.

Responsibilities

• Lead end-to-end operational execution of customer implementations from kickoff through go-live.
• Coordinate data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning.
• Maintain governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers.
• Prepare concise reporting and decks for internal and external meetings, highlighting progress, risks, and priorities.

Skills

Project management

Stakeholder management

Cross-functional collaboration

Communication

Education

BS/BA in business, engineering, CS

Tools

JIRA

Job description

Claritas Rx uses AI and predictive modeling to help rare disease and specialty brands remove the barriers that keep patients from accessing and staying on the treatments they need. By uniting the most complete view of the patient journey with purpose-built technologies, we predict and resolve access challenges before they disrupt care, combining advanced analytics, real-world data, AI, and CRM capabilities to increase start and refill rates, reduce abandonment, and improve brand performance. Our mission is to ensure patients with chronic, life-threatening diseases receive the support that enables the greatest benefit from their therapy. Simply put, our promise is progress for every patient journey.

We are a rapidly growing healthcare technology company seeking a Project Manager to join our Customer Engineering team. Reporting to the Head of Customer Engineering, you will serve as the program coordination lead responsible for the end-to-end operational execution of customer implementations, including data loading, application and tenant configurations, SFTP setup, training environment planning, and related coordination, alongside structured planning, execution oversight, and reporting across customer accounts. You will partner directly with the Implementation team to ensure that all Customer Engineering related activities are planned and delivered per specification, and you will work closely with Customer Success, Delivery Directors, and the extended delivery team.

We were named one of Inc.'s Best Workplaces in 2025 and recognized on the Inc. 5000 list for two consecutive years (2025 and 2026), and our team genuinely respects and supports each other. We thrive on being fast-paced, innovative, and results-driven, and our employees enjoy a flexible, collaborative work environment, unlimited PTO, stock options, and a growing set of tools and technology to drive innovation for our customers.

The Position

We are a rapidly growing healthcare technology company seeking a Project Manager to join our Customer Engineering team. Reporting to the Head of Customer Engineering, you will serve as the program coordination lead responsible for the end-to-end operational execution of customer implementations, including data loading, application and tenant configurations, SFTP setup, training environment planning, and related coordination, alongside structured planning, execution oversight, and reporting across customer accounts. You will partner directly with the Implementation team to ensure that all Customer Engineering related activities are planned and delivered per specification, and you will work closely with Customer Success, Delivery Directors, and the extended delivery team.

We were named one of Inc.'s Best Workplaces in 2025 and recognized on the Inc. 5000 list for two consecutive years (2025 and 2026), and our team genuinely respects and supports each other. We thrive on being fast-paced, innovative, and results-driven, and our employees enjoy a flexible, collaborative work environment, unlimited PTO, stock options, and a growing set of tools and technology to drive innovation for our customers.

Key Accountabilities

• Lead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-live
• Partner directly with the Implementation team to ensure Customer Engineering-related activities are scoped, scheduled, and performed to expectation across every customer engagement
• Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on schedule
• Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scope
• Own JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionable
• Maintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, Customer Success, and operations
• Prepare concise reporting and decks for internal and external meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting progress, risks, and upcoming priorities
• Capture and track actions, decisions, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolution
• Support Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed priorities
• Help standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overhead
• Follow the meeting cadence set out for both external and internal meetings in Roles and Responsibilities documentation

Who We Are

Claritas Rx uses AI and predictive modeling to help rare disease and specialty brands remove the barriers that keep patients from accessing and staying on the treatments they need. By uniting the most complete view of the patient journey with purpose-built technologies, we predict and resolve access challenges before they disrupt care, combining advanced analytics, real-world data, AI, and CRM capabilities to increase start and refill rates, reduce abandonment, and improve brand performance. Our mission is to ensure patients with chronic, life-threatening diseases receive the support that enables the greatest benefit from their therapy. Simply put, our promise is progress for every patient journey.

We were named one of Inc.'s Best Workplaces in 2025 and recognized on the 2025 Inc. 5000 list. We thrive on being fast-paced, innovative, and results-driven, and our employees enjoy a flexible, collaborative work environment, unlimited PTO, stock options, and a growing set of tools and technology to drive innovation for our customers.

The Position

We are a rapidly growing healthcare technology company seeking a Project Manager to join our Customer Engineering team. Reporting to the Head of Customer Engineering, you will serve as the program coordination lead responsible for the end-to-end operational execution of customer implementations, including data loading, application and tenant configurations, SFTP setup, training environment planning, and related coordination, alongside structured planning, execution oversight, and reporting across customer accounts. You will partner directly with the Implementation team to ensure that all Customer Engineering related activities are planned and delivered per specification, and you will work closely with Customer Success, Delivery Directors, and the extended delivery team.

We were named one of Inc.'s Best Workplaces in 2025 and recognized on the Inc. 5000 list for two consecutive years (2025 and 2026), and our team genuinely respects and supports each other. We thrive on being fast-paced, innovative, and results-driven, and our employees enjoy a flexible, collaborative work environment, unlimited PTO, stock options, and a growing set of tools and technology to drive innovation for our customers.

Key Accountabilities

• Lead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-live
• Partner directly with the Implementation team to ensure Customer Engineering-related activities are scoped, scheduled, and performed to expectation across every customer engagement
• Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on schedule
• Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scope
• Own JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionable
• Maintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, Customer Success, and operations
• Prepare concise reporting and decks for internal and external meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting progress, risks, and upcoming priorities
• Capture and track actions, decisions, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolution
• Support Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed priorities
• Help standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overhead
• Follow the meeting cadence set out for both external and internal meetings in Roles and Responsibilities documentation

Who You Are

Requirements:

• 5+ years of project or program management experience, ideally in a SaaS, healthcare technology, or enterprise software environment
• Demonstrated experience coordinating multiple concurrent customer or product delivery programs end-to-end — planning, execution, reporting, and risk management
• Direct experience driving customer implementation activities such as data loading/ingestion, application or tenant configuration, SFTP setup, and environment provisioning (training, UAT, production)
• Hands‑on expertise with JIRA for ticket intake, grooming, prioritization, and sprint/Kanban board management
• Experience with Agile delivery (Scrum, Kanban) and the ability to tailor process to fit team and customer needs
• Strong working knowledge of governance artifacts — status dashboards, RAID logs, scorecards, action/decision logs, and delivery trackers
• Excellent written and verbal communication skills, with proven ability to prepare and present concise reporting to both internal leadership and external customers
• Comfortable facilitating customer‑facing meetings (weekly syncs, monthly performance reviews, quarterly business reviews) and driving follow‑through on actions
• Strong analytical skills combined with a detail‑oriented mindset; able to spot risks, gaps, and inconsistencies in plans and data
• Great energy and passion — must be comfortable in a rapidly changing, dynamic environment
• B.S. or B.A. in business, engineering, computer science, or related field
• Ability to work in a fast‑paced, dynamic, and team‑oriented environment

Preferred:

• PMP, CSM, or equivalent project management certification
• Experience in healthcare, life sciences, or biopharma data
• Familiarity with HIPAA/SOC/HITRUST requirements
• Experience working with cloud‑based data platforms (e.g., AWS) and cross‑functional engineering, BI, and implementation teams
• Experience standardizing governance templates and processes across a portfolio of accounts

Join Us

We are seeking to add new expertise and perspective to our strong team of experienced professionals. We aspire to a culture of accelerated professional development through: shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.

We are a highly collaborative team and prioritize opportunities to connect in person. For employees within a reasonable driving distance of each other, we host regional town hall gatherings approximately every other month. These sessions give our teams a chance to come together, share updates, and strengthen relationships beyond day‑to‑day work.

In addition to our great environment, we offer a competitive salary of $120,000 to $135,000 and benefits package and the opportunity to make a significant impact on a first‑in‑industry digital health solution. Claritas Rx embraces diversity, equality, and transparency. We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents. We believe the more inclusive we are, the better we are.

Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work. It's time to fall in love with what you do!

At Claritas Rx, protecting our candidates is a top priority. If you're applying for a role with us, please note:

• All legitimate opportunities are posted first on ClaritasRx.com. Check there before trusting external listings.
• We believe in meaningful interviews: offers never come after just one phone call or form. Expect multiple video calls to get to know you.
• We never ask for fees or payments of any kind during the hiring process.
• Our People Operations Team will handle your onboarding, and all equipment comes directly from us—no purchases required.

Claritas Rx is committed to transparency, integrity, and a safe hiring experience for every candidate. Learn more

https://www.claritasrx.com/about/careers/