Project Manager

Dexian; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Dexian is seeking a Program Manager in Partner Operations in Charlotte, NC, to shepherd complex projects across business development and engineering. You will own onboarding, drive cross-functional prioritization, and manage partner relationships through delivery, escalations, and ongoing optimization.

You will leverage Scrum/Kanban and advanced Excel/Google Workspace skills to ensure compliance, accurate reporting, and scalable processes in a fast-growth internet services environment.

Qualifications

• Bachelor’s degree in Economics, Finance, Business or related field.
• 3–6 years of project/program management experience with Engineering, Product and Analytics.
• Experience with Scrum, Kanban, Lean, and scaled Agile practices.
• Proficiency in Excel and Google Workspace.
• Comfort communicating with external clients and financial partners.
• Ability to follow SOPs with high attention to detail.
• Experience using AI tools to create documents and drive efficiency.

Responsibilities

• Create and manage complex projects using project and program management methodologies.
• Bridge between business development and engineering to drive prioritization.
• Lead end-to-end partner lifecycle from onboarding to delivery.
• Serve as operational contact for partners; manage escalations and requests (Salesforce queue).
• Mobilize cross-functional teams to deliver program outcomes.
• Lead cross-functional issue remediation and root-cause analysis.
• Maintain website accuracy and regulatory compliance for partner content.
• Ensure regulatory and compliance adherence across programs and partner content.
• Contribute to product/tech requirements; communicate changes to partners.
• Build scalable operational infrastructure and reporting frameworks.

Skills

Project management

Stakeholder mgmt

Cross-functional

Excel

Google Workspace

Salesforce

AI tools

Agile (Scrum/Kanban)

Education

Bachelor’s degree in Economics/Finance/Business

Tools

Salesforce

Excel

Google Workspace

Job description

• Create and manage complex projects, leveraging project and program management methodologies to define tasks, specify deliverables, identify and manage dependencies, proactively assess and mitigate risks, and effectively manage stakeholder expectations.
• Be the bridge between business development and engineering teams and drive prioritization across partner concierge support.
• Drive partner lifecycle end-to-end — lead net-new partner onboarding and deepen existing partner relationships within the marketplace, from ideation through delivery, owning the overall onboarding experience and using feedback to continuously improve internal/external processes.
• Serve as the operational point of contact for partners and leadership — communicating directly during implementation, escalations, and day-to-day service requests (including triaging and resolving cases in the Salesforce queue).
• Leverages deep domain expertise and quickly learns content and context to add immediate value within a program - engages the right experts and leaders to mobilize a cross functional team to deliver on program outcomes.
• Lead cross-functional issue remediation — drive root cause analysis and resolution of revenue-impacting issues (site incidents, data ingestion failures, compliance violations).
• Maintain website accuracy and compliance — update pages to reflect partner offer specifications, ensuring timeliness and regulatory compliance.
• Ensure regulatory and compliance adherence across owned programs and partner-facing content.
• Own/contribute to technical and product requirement documents, acting as subject matter expert, and communicate new or changing product requirements to partners to ensure adherence.
• Build scalable operational infrastructure — help establish and automate recurring processes using Partner Success workload/project management tools, and support standardized reporting frameworks to improve speed and accuracy.

What’s great about the role:

• High-visibility opportunity to support established, revenue-driving business units with clear processes and defined deliverables
• Hands-on exposure to how partner operations, data reporting, and financial partnerships work at a high-growth internet company
• Highly cross-functional, collaborative environment with direct partner and stakeholder interaction

Minimum Basic Requirements:

• Bachelor’s degree in Economics, Finance, Business or another related field, or related experience
• 3–6 years of relevant work experience in project/program management with Engineering, Product and Analytics (experience in Internet, technology or high growth companies preferred)
• You are experienced with Scrum, Kanban, Lean, and scaled Agile principles and practices.
• Extremely proficient in Excel and Google Workspace
• Comfortable communicating directly with external clients and financial partners
• Demonstrated ability to follow established playbooks, SOPs, or process documentation with high attention to detail and minimal errors
• Experience using AI tools to create documents, solve problems, and drive efficiency

Preferred Qualifications:

• Highly detail-oriented with high standards for accuracy and consistency, especially when executing repeatable processes
• Self-starter, intellectually curious, and a fast learner who can quickly absorb and apply new playbooks or process changes
• Rigorous analytical mind able to identify discrepancies, spot trends, and communicate findings clearly to non-technical stakeholders
• Experience with SOX-compliant processes, or other environments requiring strict adherence to documented procedures, is a plus

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting‑edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory‑changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.