Project Logistics & Customer Support Specialist

Kaizen Lab Inc.; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits from day one

PTO

401(k) matching

Job summary

The George E. Booth Co., LLC is seeking a full-time Project Customer Support Specialist to coordinate and expedite the flow of materials, parts, and customer project orders between suppliers, internal departments, and customers to support on-time production and delivery.

You will review orders, monitor inventory, maintain data in Salesforce/P21, and communicate delivery dates and changes to teams, aiming for accurate billing and timely project execution.

Qualifications

• 1–3 years of experience in customer support, project coordination, logistics, inventory control, or related roles.

Responsibilities

• Coordinate and expedite the flow of materials and orders between departments to support on-time production.
• Review open orders daily, verify status with suppliers and teams, and keep orders on schedule.
• Monitor inventory levels, identify shortages, and initiate purchase or transfer requests.
• Process and manage customer project orders with accuracy and efficiency.
• Coordinate with vendors to secure project quotes and materials, and follow up to maintain timelines.
• Maintain project, customer, and order data in Salesforce/P21 and related systems.
• Communicate delivery dates, delays, and changes to production, project managers, sales, and customer service teams.
• Track shipments from order to delivery and ensure documentation is complete.
• Work with warehouse staff to prioritize receiving, put-away, picking, and staging of materials.

Skills

Microsoft Office Suite

CRM/ERP tools

Tools

Salesforce

P21

Job description

The George E. Booth Co., LLC is seeking a full-time Project Customer Support Specialist to coordinate and expedite the flow of materials, parts, and customer project orders between suppliers, internal departments, and customers to support on-time production and delivery.

You will review orders, monitor inventory, maintain data in Salesforce/P21, and communicate delivery dates and changes to teams, aiming for accurate billing and timely project execution.