Customer Support Specialist

Kaizen Lab Inc.; Greenwood (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full benefits package starting on day

Competitive compensation

PTO

Matching 401(k)

Job summary

The George E. Booth Co.,LLC is seeking a Customer Support Specialist to bridge the gap between our clients, sales team, and vendors, ensuring smooth project execution from start to finish.

Ideal candidates bring 1–3 years in customer support or admin roles, strong Microsoft Office and CRM skills, and a detail-oriented, customer-focused mindset. This full-time role offers growth and day-to-day collaboration with technical sales engineers.

Qualifications

• 1-3 years of experience in customer support, project coordination, or administrative roles.
• Strong proficiency in Microsoft Office Suite and customer relationship management tools.
• Ability to quickly adapt to new software and customer service technologies.
• Exceptional attention to detail and a customer-centric approach.
• Excellent communication and problem-solving skills.
• Team player with a focus on customer satisfaction and success.

Responsibilities

• Bridge the gap between our sales department, clients, and vendors, ensuring seamless project execution from inception to completion.
• Manage project orders, coordinate and maintain momentum.

Skills

Customer support

Project coordination

Administrative support

Communication

Detail-oriented

Tools

Microsoft Office Suite

CRM tools

Salesforce

ERP systems

Project management software

Job description

George E. Booth is an EEO employer - M/F/Vets/Disabled

The George E. Booth Co.,LLC is a locally owned and operated industrial automation sales company lookingto hire their next full-time Customer Support Specialist.

The George E. Booth Co.,LLCis a major distributor of process instrumentation products and valves,and related services to customers in Illinois, Indiana, Kentucky, Ohio, andTennessee.Check out our website at www.gebooth.com to learn more aboutour company values, industries, and products.

We are looking for ournext full-time Customer Support Specialist

Are you acustomer-focused professional with a talent for project coordination andadministrative excellence? Join our dynamic team as a Customer SupportSpecialist and become the vital link between our clients and our TechnicalSales Engineers.

About the Role

As our Customer SupportSpecialist, you'll be the cornerstone of customer satisfaction. Your role willbridge the gap between our sales department, clients, and vendors, ensuringseamless project execution from inception to completion. Your attention to detailand customer service skills will be crucial in managing project orders,coordinating and maintaining momentum.

TheIdeal Candidate:

1-3 years of experiencein customer support, project coordination, or administrative roles

Strong proficiency inMicrosoft Office Suite and customer relationship management tools

Ability to quickly adaptto new software and customer service technologies

Exceptional attention todetail and a customer-centric approach

Excellent communicationand problem-solving skills

Team player with a focuson customer satisfaction and success

PreferredQualifications:

Continued education incustomer service, business administration, or related fields

Experience withSalesforce, ERP systems, and project management software

Familiarity withdetailed tracking processes and customer support

WorkEnvironment and Hours:

Full-time position(Monday-Friday, 8:00 a.m. to 5:00 p.m.)

Standard office setting with occasional customer site visit

WhyJoin Our Team?

Collaborativeenvironment focused on customer satisfaction and sales success

Opportunity to developyour skills in support and customer service

Growth opportunities

Full benefits package starting on day one, competitivecompensation, PTO and matching 401(k).