Project Customer Support & Logistics Specialist

George E. Booth Co.; Indianapolis (IN); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Full benefits package starting on day

Competitive compensation

PTO

401(k) matching

Job summary

The George E. Booth Co., LLC in Indianapolis is seeking a full-time Project Customer Support Specialist to coordinate and expedite the flow of materials, parts, and customer project orders across suppliers, internal teams, and customers to ensure on-time production and delivery.

You will review orders, monitor inventory, communicate delivery dates, and maintain accurate data in Salesforce/P21 and related systems while supporting continuous improvement in material flow and scheduling.

Qualifications

• 1–3 years of experience in customer support, project coordination, logistics, inventory control, or related administrative roles.
• Strong proficiency in Microsoft Office Suite and customer relationship management and/or ERP tools (e.g., Salesforce, P21).
• Ability to quickly learn and adapt to new software, systems, and customer service technologies.
• Exceptional attention to detail with a strong customer-centric mindset.
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Coordinate and expedite the flow of materials, parts, and orders between departments according to production and shipping schedules or priorities.
• Review open orders daily, verify status with suppliers, freight providers, and internal teams, and take action to keep orders on schedule.
• Monitor inventory levels for key items, identify potential shortages, and initiate purchase or transfer requests as needed.
• Process and manage customer project orders with precision and efficiency, ensuring all details are accurate and complete.
• Coordinate with vendors to secure project-specific quotes and materials, and follow up as needed to maintain timelines.
• Maintain accurate project, customer, and order data in Salesforce/P21 and related ERP or inventory systems.
• Communicate expected delivery dates, delays, and changes to production, project managers, sales, and customer service teams.
• Track shipments from order placement through delivery, updating systems with current status and ensuring documentation is accurate and complete.
• Work with warehouse staff to prioritize receiving, put-away, picking, and staging of materials to support production and outbound shipments.
• Expedite orders and manage invoices as needed to support timely project delivery and accurate billing.
• Investigate and help resolve issues such as late deliveries, missing or incorrect materials, and quality problems, escalating when necessary.
• Maintain organized records of purchase orders, confirmations, shipping notices, and delivery discrepancies for audit and reporting purposes.
• Assist in setting up new accounts and onboarding new customers to ensure a smooth start-up experience.
• Support continuous improvement efforts by identifying recurring delays, recommending process changes, and helping implement best practices in material flow, scheduling, and customer support.
• Perform other duties related to scheduling, logistics coordination, customer projects, or inventory control as assigned.

Job description

The George E. Booth Co., LLC in Indianapolis is seeking a full-time Project Customer Support Specialist to coordinate and expedite the flow of materials, parts, and customer project orders across suppliers, internal teams, and customers to ensure on-time production and delivery.

You will review orders, monitor inventory, communicate delivery dates, and maintain accurate data in Salesforce/P21 and related systems while supporting continuous improvement in material flow and scheduling.