Project Customer Support Specialist

Kaizen Lab Inc.; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits from day one

PTO

401(k) matching

Job summary

The George E. Booth Co., LLC is seeking a full-time Project Customer Support Specialist to coordinate and expedite the flow of materials, parts, and customer project orders between suppliers, internal departments, and customers to support on-time production and delivery.

You will review orders, monitor inventory, maintain data in Salesforce/P21, and communicate delivery dates and changes to teams, aiming for accurate billing and timely project execution.

Qualifications

• 1–3 years of experience in customer support, project coordination, logistics, inventory control, or related roles.

Responsibilities

• Coordinate and expedite the flow of materials and orders between departments to support on-time production.
• Review open orders daily, verify status with suppliers and teams, and keep orders on schedule.
• Monitor inventory levels, identify shortages, and initiate purchase or transfer requests.
• Process and manage customer project orders with accuracy and efficiency.
• Coordinate with vendors to secure project quotes and materials, and follow up to maintain timelines.
• Maintain project, customer, and order data in Salesforce/P21 and related systems.
• Communicate delivery dates, delays, and changes to production, project managers, sales, and customer service teams.
• Track shipments from order to delivery and ensure documentation is complete.
• Work with warehouse staff to prioritize receiving, put-away, picking, and staging of materials.

Skills

Microsoft Office Suite

CRM/ERP tools

Tools

Salesforce

P21

Job description

The George E. Booth Co., LLCis a major distributor of processinstrumentation products and valves, and related services to customers inIllinois, Indiana, Kentucky, Ohio, and Tennessee.Check out our website atwww.gebooth.com to learn more about our company values, industries, andproducts.

We are looking for our next full-time Project CustomerSupport Specialist

This role is responsible for coordinating and expediting theflow of materials, parts, and customer project orders between suppliers,internal departments, and customers to support on-time production and delivery.The position ensures accurate order processing, proactive communication, andstrong customer support while maintaining organized records and contributing tocontinuous improvement in scheduling, logistics, and material flow.

Key Responsibilities:

Coordinate and expedite the flow of materials, parts, andorders between departments according to production and shipping schedules orpriorities.

Review open orders daily, verify status with suppliers,freight providers, and internal teams, and take action to keep orders onschedule.

Monitor inventory levels for key items, identify potentialshortages, and initiate purchase or transfer requests as needed.

Process and manage customer project orders with precisionand efficiency, ensuring all details are accurate and complete.

Coordinate with vendors to secure project-specific quotesand materials, and follow up as needed to maintain timelines.

Maintain accurate project, customer, and order data inSalesforce/P21 and related ERP or inventory systems.

Communicate expected delivery dates, delays, and changes toproduction, project managers, sales, and customer service teams.

Track shipments from order placement through delivery,updating systems with current status and ensuring documentation is accurate andcomplete.

Work with warehouse staff to prioritize receiving, put-away,picking, and staging of materials to support production and outbound shipments.

Expedite orders and manage invoices as needed to supporttimely project delivery and accurate billing.

Investigate and help resolve issues such as late deliveries,missing or incorrect materials, and quality problems, escalating whennecessary.

Maintain organized records of purchase orders,confirmations, shipping notices, and delivery discrepancies for audit andreporting purposes.

Assist in setting up new accounts and onboarding newcustomers to ensure a smooth start-up experience.

Support continuous improvement efforts by identifyingrecurring delays, recommending process changes, and helping implement bestpractices in material flow, scheduling, and customer support.

Perform other duties related to scheduling, logisticscoordination, customer projects, or inventory control as assigned.

Ideal Candidate Profile:

1–3 years of experience in customer support, projectcoordination, logistics, inventory control, or related administrative roles.

Strong proficiency in Microsoft Office Suite and customerrelationship management and/or ERP tools (e.g., Salesforce, P21).

Ability to quickly learn and adapt to new software, systems,and customer service technologies.

Exceptional attention todetailwith a strongcustomer-centric mindset.

Excellent communication, organization, and problem-solvingskills.

Collaborative team player with a focus on customersatisfaction, meeting deadlines, and supporting overall business success.

Fullbenefits package starting on day one, competitive compensation, PTO andmatching 401(k).