Project File Coordinator & Liaison

SERVPRO of Glendora/Baldwin Park; Glendora (CA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k) matching

Competitive salary

Dental insurance

Job summary

SERVPRO of Glendora/Baldwin Park is seeking a Job File Coordinator to act as a liaison for customers, identify project requirements, and organize project execution while supporting team members. The role emphasizes organization, accuracy, and top-tier customer service in a fast-paced environment.

The successful candidate will manage documentation, coordinate with production crews, and assist with estimates and invoicing, ensuring compliance with client needs and internal controls.

Qualifications

• High school diploma or GED required.
• Highly organized and self-motivated.
• Excellent verbal and written communication skills.
• Exceptional customer service and administrative abilities.
• Proficiency in using various digital tools and technologies to complete tasks.
• Experience in restoration, construction, or insurance is a plus.

Responsibilities

• Monitor job file status to ensure accuracy in all job file documentation daily.
• Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
• Create/review estimates based on scope and photos from Production crew.
• Maintain an accurate Work in Progress board for all active leads/projects.
• Monitor and ensure all client requirements are followed.
• Maintain internal and external communications with all stakeholders.
• Review timestamps and other datapoints to reflect accurate reporting/KPMs.
• Complete and review job file documentation for final upload and the audit process.
• Perform internal audit of all projects to ensure estimate captures all work performed.
• Perform all job close-out activities, including coordination with accounting for invoicing.

Skills

Highly organized

Self sufficient

Excellent verbal and written

Exceptional customer service

Administrative abilities

Proficiency with digital tools

Office/estimating experience

Education

High school diploma/GED

Job description

SERVPRO of Glendora/Baldwin Park is seeking a Job File Coordinator to act as a liaison for customers, identify project requirements, and organize project execution while supporting team members. The role emphasizes organization, accuracy, and top-tier customer service in a fast-paced environment.

The successful candidate will manage documentation, coordinate with production crews, and assist with estimates and invoicing, ensuring compliance with client needs and internal controls.