Job File Coordinator - Servpro

ServiceMaster Clean of Fraser Valley; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

Servpro of Cerritos is seeking a Job File Coordinator to act as a liaison for customers, identify project requirements, and organize project documentation while supporting teammates. The role emphasizes strong customer service, organization, and attention to detail in a fast-paced environment.

The position requires a high school diploma or GED, 3+ years of relevant experience, and familiarity with estimating software. Training and professional development opportunities are available.

Qualifications

• High school diploma/GED (preferred)
• At least 3 years of customer service and/or office-related experience
• At least 1 year of Servpro Job File Coordinator experience
• Xactimate software experience (preferred)
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in relevant computer applications

Responsibilities

• Responsible for clear and efficient project communication with the customer and project stakeholders
• Daily project(s) oversight to include monitoring status, audit, and work-in-progress
• Create preliminary estimate using estimating softwareReview and validate job site documentation
• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
• Final submission of completed files to customer and project stakeholders
• Collaborate and assist with other departments, as needed

Skills

Customer service

Office experience

Xactimate

Multitasking

Detail orientation

Computer applications

Education

High school diploma/GED

Tools

Microsoft Office

Estimating software

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Servpro of Cerritos is hiring a Job File Coordinator!

Benefits

Servpro of Cerritos offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

The Job File Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Key Responsibilities

• Responsible for clear and efficient project communication with the customer and project stakeholders
• Daily project(s) oversight to include monitoring status, audit, and work-in-progress
• Create preliminary estimate using estimating softwareReview and validate job site documentation
• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
• Final submission of completed files to customer and project stakeholders
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 3 years of customer service and/or office-related experience
• At least 1 year of Servpro Job File Coordinator experience
• Xactimate software experience (preferred)
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.