Project File Coordinator — Client Liaison & Documentation

Servpro Industries, Inc.; Picayune (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO Industries, Inc. in Mississippi is seeking a Job File Coordinator to serve as a liaison for customers, identify project requirements, and administer and organize projects while supporting teammates.

The role requires self-motivation, organization, and outstanding customer service skills, with the ability to multitask and stay detail-oriented in a fast-paced office setting. Background checks may be required.

Qualifications

• High school diploma or GED preferred.
• At least 1 year of customer service and/or office-related experience.
• Ability to multitask and to remain detail orientated.

Responsibilities

• Monitor job file status to ensure accuracy in all job file documentation daily.
• Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
• Create/review estimate based on scope and photos from Production crew.
• Maintain an accurate Work in Progress board for all active leads/projects.
• Monitor and ensure all client requirements are followed.
• Maintain internal and external communications with all stakeholders.
• Review timestamps and other datapoints to reflect accurate reporting.
• Complete and review job file documentation for final upload and the audit process.
• Perform internal audit of all projects to ensure estimate captures all work performed.
• Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.

Skills

Customer service

Multitasking

Detail oriented

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Job description

SERVPRO Industries, Inc. in Mississippi is seeking a Job File Coordinator to serve as a liaison for customers, identify project requirements, and administer and organize projects while supporting teammates.

The role requires self-motivation, organization, and outstanding customer service skills, with the ability to multitask and stay detail-oriented in a fast-paced office setting. Background checks may be required.