Job File Coordinator - Servpro

SERVPRO of Cerritos/Hawaiian Gardens; Cerritos (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Cerritos/Hawaiian Gardens is seeking a detail-oriented Job File Coordinator to serve as a customer liaison, gather project requirements, and organize project documentation. The role supports project teammates and ensures accurate, timely communication throughout the project lifecycle.

The ideal candidate will have strong customer service experience, proficiency with relevant software, and the ability to multitask in a fast-paced office setting.

Qualifications

• High school diploma/GED preferred.
• At least 3 years of customer service and/or office-related experience.
• At least 1 year of Servpro Job File Coordinator experience.

Responsibilities

• Communicate clearly with the customer and project stakeholders to ensure understanding of requirements.
• Oversee daily project status, monitor progress, and audit work-in-progress.
• Create preliminary estimates using estimating software; review and validate job site documents.
• Collaborate with Project Managers to ensure thorough and accurate project documentation from start to finish.
• Ensure final submission of completed files to customers and stakeholders.
• Collaborate with other departments as needed to support project success.

Skills

Customer service

Office coordination

Multitasking

Education

High school diploma/GED (preferred)

Tools

Xactimate

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Servpro of Cerritos is hiring a Job File Coordinator!

Benefits

Servpro of Cerritos offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

The Job File Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Key Responsibilities

• Responsible for clear and efficient project communication with the customer and project stakeholders
• Daily project(s) oversight to include monitoring status, audit, and work-in-progress
• Create preliminary estimate using estimating softwareReview and validate job site documentation
• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
• Final submission of completed files to customer and project stakeholders
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 3 years of customer service and/or office-related experience
• At least 1 year of Servpro Job File Coordinator experience
• Xactimate software experience (preferred)
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.