Project Coordinator for Solar & Home Services

Empower Home Services; Clovis (CA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health coverage

401K

Paid holidays off

Sick leave

Job summary

Empower Home Services, based in California, is seeking a Project Specialist to manage projects from NTP through PTO and funding completion. You’ll coordinate across Sales, Field Operations, Finance, Administrative Operations, and internal teams to remove obstacles and keep milestones on schedule.

You’ll own data accuracy, ensure timely documentation in Jobflo, monitor pipeline performance, and escalate risks as needed.

Qualifications

• 3+ years related experience in Customer Service or Project Management.
• 1-2 years related experience in Solar, Roofing, or General Construction.
• Ability to make sound, independent judgments.
• Initiate, maintain, and complete both short term and long-term projects simultaneously.
• Take initiative to plan, organize, and complete assignments independently.

Responsibilities

• Own the successful progression of assigned projects from Notice to Proceed (NTP) approval through Permission to Operate (PTO) and funding completion.
• Monitor project milestones, identify risks, and take proactive action to keep projects moving according to established timelines.
• Maintain accountability for the funding process and ensure all required documentation and approvals are completed accurately and on time.
• Serve as the primary point of coordination for assigned projects by working collaboratively with Sales, Field Operations, Finance, and Administrative Operations.
• Identify and resolve project obstacles by proactively engaging the appropriate departments to keep projects on schedule.
• Ensure clear communication and alignment among internal stakeholders throughout the project lifecycle.
• Maintain accurate and timely project records within Jobflo and other company systems.
• Record key project milestones and funding dates as they occur to ensure reporting accuracy and real-time pipeline visibility.
• Ensure project documentation is complete, organized, and compliant with company standards.
• Manage assigned projects in accordance with established pipeline service level agreements (SLAs).
• Monitor milestone performance, proactively address projects approaching SLA thresholds, and escalated risks that may impact project timelines.
• Maintain accountability for meeting individual pipeline performance metrics.
• Provide proactive, timely, and professional communication to customers throughout the project lifecycle.
• Follow established customer communication standards, including Call Pilot and scheduled touchpoints, to keep customers informed of project progress and next steps.
• Deliver a positive customer experience by anticipating questions and resolving concerns promptly.
• Identify recurring process issues, project delays, and operational inefficiencies affecting assigned projects.
• Document trends and communicate root causes and improvement opportunities to the Customer Operations Manager.
• Contribute to continuous improvement initiatives that enhance project flow, customer experience, and operational efficiency.
• Partner with the Installation Scheduling team to ensure projects are scheduled appropriately and remain aligned with project readiness and operational timelines.
• Communicate scheduling changes and project updates to internal stakeholders to minimize delays and maximize installation efficiency.

Skills

Project Management

Customer Service

Solar Experience

Sound Judgment

Software Knowledge

Initiative

Team Player

Education

High School Diploma

Job description

Empower Home Services, based in California, is seeking a Project Specialist to manage projects from NTP through PTO and funding completion. You’ll coordinate across Sales, Field Operations, Finance, Administrative Operations, and internal teams to remove obstacles and keep milestones on schedule.

You’ll own data accuracy, ensure timely documentation in Jobflo, monitor pipeline performance, and escalate risks as needed.