Solar Service Coordinator

Dynasty Solar; Murrieta (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Dynasty Solar is seeking a proactive Solar Service Coordinator to manage service requests across a portfolio of solar systems. You will troubleshoot issues, coordinate dispatches, and serve as the central contact between customers, field technicians, and internal teams.

The role requires 2+ years in solar operations, familiarity with monitoring platforms (Enphase, SolarEdge, Locus), strong organizational skills, and experience with CRM systems.

Qualifications

• 2+ years of experience in solar, service coordination, or operations.
• Familiar with solar monitoring platforms (Enphase, SolarEdge, Locus preferred).
• Strong organizational and multitasking skills.
• Experience working with field teams.
• Proficient in CRM systems (QuickBase, Method CRM, or similar).

Responsibilities

• Manage incoming service requests and customer inquiries.
• Monitor system performance and identify underperforming or offline systems.
• Troubleshoot issues remotely using monitoring platforms.
• Dispatch and coordinate for field service.
• Track service tickets from initiation through resolution.
• Communicate updates to customers clearly and professionally.
• Work with Billing, Collections, and Operations teams.
• Review service reports, photos, and completion notes for accuracy.
• Ensure all service activity is documented in CRM.
• Escalate complex or recurring issues as needed.

Skills

Organizational skills

Multitasking

Communication skills

Customer service mindset

Problem solving

Tools

Enphase monitoring

SolarEdge monitoring

Locus monitoring

CRM systems (QuickBase, Method CRM)

Field coordination software

Job description

Job Description

Overview

We are seeking a proactive and organized Solar Service Coordinator to manage service requests across a portfolio of solar systems. This role is responsible for troubleshooting issues, coordinating, and ensuring systems operate efficiently. You will act as the central point of contact between customers, internal teams, and field technicians.

Key Responsibilities

• Manage incoming service requests and customer inquiries
• Monitor system performance and identify underperforming or offline systems
• Troubleshoot issues remotely using monitoring platforms
• Dispatch and coordinate for field service
• Track service tickets from initiation through resolution
• Communicate updates to customers in a clear and professional manner
• Work closely with Billing, Collections, and Operations teams
• Review service reports, photos, and completion notes for accuracy
• Ensure all service activity is documented in CRM systems
• Escalate complex or recurring issues as needed

Qualifications

• 2+ years of experience in solar, service coordination, or operations
• Familiarity with solar monitoring platforms (Enphase, SolarEdge, Locus preferred)
• Strong organizational and multitasking skills
• Ability to manage high-volume workflows and prioritize effectively
• Experience working with field teams
• Proficient in CRM systems (QuickBase, Method CRM, or similar a plus)
• Strong written and verbal communication skills

Key Skills

• Problem-solving and troubleshooting mindset
• Attention to detail and follow-through
• Ability to manage multiple service tickets simultaneously
• Strong communication and coordination skills
• Process-driven with a focus on efficiency

Why Join Us

• Work in a fast-paced solar operations environment
• Play a key role in maintaining system performance and customer satisfaction
• Opportunity to help build and improve service workflows