Project Coordinator Client Services

Quad; Springfield (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Quad is seeking a Project Coordinator Client Services to manage the Bass Pro Shops relationship and drive project timelines, tasks, and outcomes onsite. You will coordinate marketing and copywriting efforts, ensuring on-time delivery and strong client communication within Quad’s team.

The role emphasizes building relationships with low- and mid-level client management, maintaining processes, and collaborating across internal departments to meet client goals.

Qualifications

• Bachelor’s degree in advertising, communication, marketing or related field preferred, but not required.
• Minimum 2 years of experience in Project Management or Administrative services.
• Strong written and verbal communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Experience with MS Word, MS Excel, MS PowerPoint, Outlook, Jira, and Adobe Workfront is preferred, but not required.

Responsibilities

• Act as the primary day-to-day contact with the Client team onsite.
• Develop and manage project timelines and task lists.
• Understand and manage the execution of tasks to achieve Client’s marketing and copywriting goals.
• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values.
• Manage complex projects simultaneously.
• Attend regular planning meetings and provide detailed written confirmation/report.
• Work effectively to manage work across internal business units.
• Build and maintain client relationships with low-and-mid level management.
• Ensure team adheres to established processes and procedures to ensure timely and accurate delivery of Client’s services. Escalate to management when necessary.

Skills

Communication

Organization

Project management

Attention to detail

Jira

Adobe Workfront

MS Office

Client relations

Education

Bachelor's degree

Tools

Jira

Adobe Workfront

MS Office

Job description

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

GENERAL PURPOSE OF JOB

The primary role of the Project Coordinator Client Services is to successfully manage individual Client relationships and projects on behalf of the Client (Bass Pro Shops) and Quad.

Key Responsibilities

• Act as the primary day-to-day contact with the Client team onsite.
• Develop and manage project timelines and task lists.
• Understand and manage the execution of tasks to achieve Client’s marketing and copywriting goals.
• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values.
• Manage complex projects simultaneously.
• Attend regular planning meetings and provide detailed written confirmation/report.
• Work effectively to manage work across internal business units.
• Build and maintain client relationships with low-and-mid level management.
• Ensure team adheres to established processes and procedures to ensure timely and accurate delivery of Client’s services. Escalate to management when necessary.

Job Requirements

Appropriate education and/or experience may be substituted on an equivalent basis

Education:

Bachelor’s degree in advertising, communication, marketing or related field preferred, but not required.

Experience:

Minimum 2 years of experience in Project Management or Administrative services.

Knowledge, Skills & Abilities

• Strong written and verbal communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to inform staff on project objectives.
• Ability to respond quickly and effectively to clients' needs and issues.
• Ability to understand and communicate issues verbally and in writing to clients, associates and management.
• Ability to relate to and develop relationships with Client’s low-and-mid level management.
• Ability to understand and manage the execution of tasks to achieve Client’s marketing goals.
• Ability to achieve a spirit of teamwork and cooperation within the Client Service team.
• Ability to set and prioritize goals and achieve them as scheduled.
• Demonstrate flexibility to adjust to rapidly changing requirements and schedules.
• Demonstrate an analytical approach to problem solving.
• Demonstrate the ability to act on own initiative.
• Ability and willingness to take direction from superiors.
• Ability and willingness to build and maintain positive relationships quickly.
• Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.
• Experience with MS Word, MS Excel, MS PowerPoint, Outlook, ChatGPT, Jira, and Adobe Workfront is preferred, but not required.

THE CLIENT

Bass Pro Shops is an outdoor retailer built around helping people connect with nature. Its mission is to inspire everyone to enjoy, love and conserve the great outdoors, and its culture emphasizes friendly, expert service, quality and value, teamwork, and a pioneering spirit. Through its products and experiences, Bass Pro Shops aims to help individuals and families make lasting outdoor memories while supporting conservation.

We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace.

Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.

Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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